If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Press Office

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

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0800 111 999
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Non-emergency calls
Customer Care Team
0800 040 7766

NGN & You

Corporate responsibility

RIIO-GD2 Business Plan (2021 - 2026)
Executive Summary Business Plan Customer Engagement Group Report Customer Engagement Group Impacts Appendices 28 More
Northern Gas Networks Code of Conduct
Supplier Code of Conduct
Northern Gas Networks Supply Chain Mapping Statement

Safe & reliable

Distribution System Management Principles Statement
Carbon Monoxide Detection
Gas Illegally Taken
Uniform Network Code
Long Term Development Statements
Business Separation
Transportation Independence Statement
RIIO-GD2 Specified Streetworks Special Conditions 3.24 Reopener Submission
RIIO-GD2 HSE Policy Special Conditions 3.17 Reopener Submission

Keeping costs down

Sustainable Procurement Strategy
Procurement Guidelines
Transportation Pricing
2024-25 Final Transportation Charging Statement 2023-24 Final Transportation Charging Statement 2022-23 Final Transportation Charging Statement More Archive
Purchase Order Terms and Conditions for Goods and Services

The future

East Coast Hydrogen Delivery Plan
NGN Hydrogen Village Trial Assessment
RHC Stage 2 Close-down Report
RHC Network Element Application Publication
Redcar Hydrogen Community Stage Two submission March 2023
Redcar Hydrogen Community Stage One Submission December 2021
H21 Phase 2 Technical Summary
H21 Phase 1 Technical Summary Report
H21 North of England Executive Summary
East Coast Hydrogen Feasibility Report
Digitalisation Strategy
Digitalisation Action Plan
Pathways to Net-Zero: Decarbonising the Gas Networks in Great Britain
NGN and NPg LAEP Charter
Compressed Natural Gas Report

Environment

Environment, Health and Safety Policy
Sustainability Policy
Energy at Home
ISO14001 Certification
Significant Aspects and Impacts Summary
Climate Change Risk Assessment Report
UN SDG Materiality Assessment
ESG Materiality Assessment