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0113 322 7950

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Stakeholder Relations Team

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Customer Care Team
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NGN & You

Corporate responsibility

RIIO-GD2 Business Plan (2021 - 2026)
Executive Summary Business Plan Customer Engagement Group Report Customer Engagement Group Impacts Appendices 28 More
Northern Gas Networks Code of Conduct
Supplier Code of Conduct

Safe & reliable

Network Topology
Exit Capacity Planning Methodology Statement
Exit Capacity Planning Guidance: Methodology Consultation Report
Exit Capacity Planning Guidance Annual Report
Distribution System Management Principles Statement
Carbon Monoxide Detection
Gas Illegally Taken
Uniform Network Code
Long Term Development Statements
Business Separation
Transportation Independence Statement

Keeping costs down

Sustainable Procurement Strategy
Procurement Guidelines
Purchase Order Terms and Conditions for Goods and Services

Our communities

VCMA Annual Report - NGN
VCMA Annual Report - Collaborative
Research - Covid 19 and Vulnerable Customers Report
Inclusion and Belonging Statement 2021
Collaborative Gas Distribution Networks DRS Submission
Community Promises
Vulnerability Strategy
BSI 18477 Inclusive Service Provision
Customers in Vulnerable Situations Workshop Reports

Environment

Environment, Health and Safety Policy
Environment Strategy
Sustainability Policy
Our People and Planet Strategy
Energy at Home
ISO 14001 / OHSAS 18001 Certification
Sustainability Report - Supporting Global Goals
Significant Aspects and Impacts Summary
Climate Change Risk Assessment Report