If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.

Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.

Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.

In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.

If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

Planned works Repair works

If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no prior warning can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

Find out more

Current incidents in our network

7.45pm, 22 February: Loss of supply Brandy Carr Road, Wakefield

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Gas has been reintroduced to the network after properties in the Brandy Carr Road and Batley Road area of Wakefield lost their supply on Thursday (22 February).  Engineers have been working around the clock to get customers back on gas since Thursday evening.

Over 40 properties now have gas restored and engineers are in the process of visiting the remaining properties one by oneto safely restore supplies to the meter.

If you have been affected and your gas supply hasn’t yet been turned back on at the meter, please contact NGN’s Customer Care team on 0800 040 7766, option 3 and we will arrange for an engineer to come straight out.

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters and hotplates are also available for those that need them.

Hot food is also available at the drop-in centre, for customers currently without gas.

Russ Kay, Business Operations Lead for  Northern Gas Networks, said: “I’d like to thank our customers for their patience suring this incident and for allowing us access to their properties last night and today, and for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.

“The welfare of our customers, whilst working to safely restore gas supplies, has been our priority throughout this incident.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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4.45pm, 22 February: Loss of supply, Brandy Carr Road area, Wakefield

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Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, have today continued work to restore normal gas supplies in the Brandy Carr Road and Batley Road area of Wakefield.

200 properties are currently without gas following damage to a gas main on Thursday evening.

If you have been affected and your gas supply hasn’t yet been turned off at the meter, please contact NGN’s Customer Care team on 0800 040 7766, option 3 and we will arrange for an engineer to come straight out.

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters, hotplates and vouchers for hot food and drinks are also available for customers that need them.

Russ Kay, Business Operations Lead for Northern Gas Networks, said: “I’d like to thank our customers for their continued patience while we work to restore gas supplies to customers in the Brandy Carr Road area of Wakefield.

“Work is progressing well and we now need to access the remaining few properties to safety turn off gas supplies at the meter, before we can start work to reconnect the gas to the main.  If our engineers have not yet turned your property at the meter, please contact our Customer Care team on 0800 040 7766, option 3.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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2.30pm, 22 February: Loss of supply Brandy Carr Road area, Wakefield

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Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, are continuing to work to restore normal gas supplies in the Brandy Carr Road and Bately Road area of Wakefield.

200 properties are currently without gas following damage to a gas main. 

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters, hotplates and free vouchers for hot food and drink are also available for customers while they are without gas.

Russ Kay, Business Operations Lead for Northern Gas Networks, said: “I’d like to thank our customers for their continued patience while we work to restore gas supplies to customers in the Brandy Carr Road area of Wakefield.

“Work is progressing well and we now need to access the remaining few properties to safety turn off gas supplies at the meter, before we can start work to reconnect the gas to the main.  If our engineers have not yet turned your property at the meter, please contact our Customer Care team on 0800 040 7766, option 3.

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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9am, 22 February: Loss of supply, Brandy Carr Road area, Wakefield

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Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, have been working hard overnight to restore normal gas supplies in the Brandy Carr Road and Bately Road area of Wakefield.

200 properties are currently without gas following damage to a gas main. 

Engineers are visiting homes in the area throughout the morning to safely turn off the gas supply at the meter so that work can take place to get customers safely back on gas.

If you have been affected and your gas supply hasn’t yet been turned off at the meter, please contact NGN’s Customer Care team on 0800 040 7766, option 3 and we will arrange for an engineer to come straight out.

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters and hotplates are also available for those that need them.

Russ Kay, Business Operations Lead for  Northern Gas Networks, said: “I’d like to thank our customers for allowing us access to their properties last night and for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.

“Our Customer Care Officers will be talking to residents today and if any of our customers need extra support, such as heaters or hotplates, they can ask for assistance or call our Customer Care team on 0800 040 7766, option 3. Our Customer Care team can also be reached by emailing customercare@northerngas.co.uk.”

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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