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If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.

Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.

Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.

In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.

If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

Planned works Repair works

If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no prior warning can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

Find out more

Current incidents in our network

8am, Haughton Road, Darlington Update

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Northern Gas Networks (NGN) engineers worked during the night last night (11th March) at the Keepmoat Central Park Development repairing a gas main damaged by a contractor.

 

Our engineers were called to the Haughton Road development at 6pm on 11 March following reports of a loss of supply to 80 properties in the area.

 

Supply was restored to over 50 properties yesterday evening and engineers will be on site again this morning visiting those properties where access could not be gained last night. Thank you for your patience.

 

For further information please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

 

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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8.20pm, Loss of Supply – Haughton Road, Darlington

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Northern Gas Networks (NGN) engineers are on site the Keepmoat Central Park Development, Darlington repairing a gas main damaged by a contractor.

Our engineers were called to the Haughton Road development at 6pm today (11 March) following reports of a loss of supply to a number of properties in the area and have made the area safe before carrying out repairs.

It is hoped that supply will be restored this evening. We apologise for this inconvenience and further updates will follow.

Thank you for your patience.

For further information please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Notes to editors

 

  1. Since we started operating in 2005, we’ve been leading the way as one of the most cost-efficient of the UK’s eight gas distribution networks. We deliver great value for money to our customers, as well as a whole host of social and economic benefits to our region. We’re recognised as a dynamic, passionate, conscious and people-focused team that safely and reliably delivers gas to over 2.7 million homes and businesses across the North East, northern Cumbria and much of Yorkshire. Although we don’t source the gas, fix boilers and appliances, or get involved with plumbing, we work with those that do to deliver it through a vast network of underground pipes that are constantly being invested in and upgraded. It’s more complicated than it sounds so we’re always exploring cutting-edge thinking, revolutionary engineering practices and world-class science to find new ways to provide sustainable sources of energy. And while our customers may not see us very often, they can sleep soundly knowing that we’re working around the clock to keep them connected and make sure they stay safe. For more information visit the Northern Gas Networks website. Alternatively, like us on Facebook or follow us on Twitter.
  2. You can contact Northern Gas Network’s press office on: 0113 322 7950 during office hours (between 8.30am and 5pm, Monday to Friday, excluding bank holidays) or call the out of hours service on 0113 322 7978 at any other time. You can contact the Northern Gas Networks Customer Care Team on 0800 040 7766.

 

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