Engineers from Northern Gas Networks (NGN) are on site in the Valley Drive area of Carlisle today (April 10), restoring gas supplies, after water found its way into the local gas network yesterday (April 9).
Supplies have now been restored to 50 properties, and there are further 100 properties to restore today.
Affected streets include Valley Drive, Moorside Drive, Leywell Drive and Hunstsman Lane.
The issue occurred on Friday following a water main burst, which caused water to enter the gas network.
So far, engineers have pumped more than 400 litres of water from the gas network.
Customer Care Officers have been working in the neighbourhood, to identify any vulnerable customers, keep residents updated on progress, and offer electric heaters and hotplates for cooking.
Mark Lawson, Emergency Officer from Northern Gas Networks said: “We’d like to thank customers for bearing with us while continue to restore gas supplies today.
“We have to make sure that each section of gas pipe is completely free of water, before we can safely switch the gas back on. This is a time-consuming process, but our engineers continue to work hard to restore normal service.
“Our customer care team has also been going door-to-door, to update residents and offer any necessary support.”
Due to the current Covid-19 health crisis, NGN staff are observing safe distancing guidelines, and are wearing full PPE when it is necessary to enter customers’ homes.
Local residents requiring more information can contact NGN’s Customer Care Team on 0800 040 7766 or email: firstname.lastname@example.org.
Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.
Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a weekShow less