If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.

Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.

Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.

In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.

If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

Planned works Repair works

If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no prior warning can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

Find out more

Current incidents in our network

Low gas pressure in Salterbeck, Workington

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Update – 4pm Thursday 6 December 2018

Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, have been working hard overnight to restore normal gas supplies in the Salterbeck area of Workington, after water entered the gas pipes.

Over 3,000 litres of water has now been removed from the gas network using specialist technology.

Although no homes or businesses are currently without gas, Salterbeck customers who are experiencing low gas pressure should call the National Gas Emergency Service on 0800 111 999.

The affected streets are Brierydale, Holden Road, Moorclose Road, Garnet Crescent, Salterbeck Road, Church Road and Pearl Road.

Mark Lawson, Site Manager at Northern Gas Networks, said:

“I’d like to thank our customers for conserving their gas usage yesterday evening and would ask them to do so again whenever possible, particularly between 5pm and 8pm when the load on the system is at a peak level.

“OurCustomer Liaison Officers will be talking to residents today and if any of our customers need extra support, such as electric hot plates for cooking, they can ask them for assistance or call our Customer Care team on 0800 040 7766 (and press option 3). The Customer Care team can also be emailed at customercare@northerngas.co.uk.

“Once again, we’d like to apologise to anyone experiencing a loss of pressure in their homes, and thank customers for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.”

To report low pressure please contact the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Gas supplies back to normal in Salterbeck, Workington

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8.30pm update, December 6

Normal gas supplies have been restored to the Salterbeck area of Workington, after water entered one of the main gas pipes supplying the area, causing low gas pressure.

Northern Gas Networks engineers have  pumped a total of 4,700 litres of water from the affected pipe.

Supplies have now been returned to normal.

The affected streets were Brierydale, Holden Road, Moorclose Road, Garnet Crescent, Salterbeck Road, Church Road and Pearl Road.

Mark Lawson, Site Manager at Northern Gas Networks, said:  “We’d like to say a big thank you to customers for bearing with us. Removing water from gas pipes is a time-consuming and painstaking process, which is why this problem has taken several days to resolve.

“Gas pressure has now returned to normal. Although we don’t anticipate any further issues, any customers who still have any queries, or require support, need not hesitate to get in touch.”

Customers can call Northern Gas Networks customer care team on 0800 040 7766 (and press option 3). The customer care team can also be emailed at customercare@northerngas.co.uk

To report low pressure please contact the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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