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Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.

Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.

Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.

In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.

If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

Planned works Repair works

If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no prior warning can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

Find out more

Current incidents in our network

Update: loss of gas supply at Grange Road, near Allerton, Bradford, 9pm 24th February 2021

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Our engineers have now reconnected all customers affected by the loss of gas supply to properties around Grange Road near Allerton, Bradford.  We apologise for the the loss of supply and the inconvenience caused.

If you were affected but have not been at home today, you will have received a card through your door asking you to contact us so that we can reconnect you to the gas supply. Please call the number on the card so that we can arrange for an engineer to visit.

When our engineers go into customers’ homes, they will follow Government guidelines for safe distance working. They will wear a mask and gloves, and may ask you to stay in a separate room while they work. Our engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit. Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE when working indoors, including coveralls and eye protection.

If you need further support or information, please contact our Customer Care Team on 0800 040 7766 (option 3), or email the team at customercare@northerngas.co.uk

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Loss of gas supply around Grange Road, near Allerton, Bradford

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Engineers are currently investigating a loss of gas supply to around 190 properties around the Grange Road area near Allerton in Bradford. We are working hard to investigate the cause and to restore the supply as soon as possible.

Our customer care colleagues are visiting residents to provide support at the doorstep and to answer any questions. If you are affected and need more information, please contact the Customer Care Team on 0800 040 7766 (option 3) or email us at customercare@northerngas.co.uk. We will provide updates here and over on our social media channels: @NGNgas on Twitter and on Facebook at Northern Gas Networks.

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Update: Loss of gas, St James Street, Hull, 9.50am 21st January 2021

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Engineers from Northern Gas Networks have restored gas supplies to the majority of properties at St James Street, Hull, following a water ingress incident which began on Tuesday morning.

The issue was caused by water from a burst water main finding its way into the gas network.

Approximately 250 properties were affected. Engineers have removed the water from the network and restored supplies to all residential properties, while continuing to work with industrial and commercial properties today.

Cards have been posted at a small number of empty properties, asking owners to call Northern Gas Networks on their return home,  in order for their gas to be restored.

Customers who have any questions or support can still call Northern Gas Networks’ Customer Care team on  0800 040 7766 followed by option 3 or email customercare@northerngas.co.uk

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Loss of gas around St James Street, Hull: update at 8pm on 20 January

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Our engineers have worked through today to restore the gas supply to the St James Street area of Hull.

Water has now been removed from the gas mains and the gas supply has been restored to an initial 103 properties. We are now visiting customers’ homes to safely relight their gas boilers, starting with those who are most vulnerable. We will then work to gradually relight boilers in homes and expect this to be complete this evening. We will then move on to commercial properties.

Where customers are not at home, we will put a card through the door, asking them to call us as soon as possible to arrange a time for our engineers to visit.

When our engineers go into customers’ homes, they will follow Government guidelines for safe distance working. They will wear a mask and gloves, and may ask householders to stay in a separate room while they work. Our engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit. Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE when working indoors, including coveralls and eye protection.

Hot food will still be available this evening, from the burger van parked on St James Street. Customers who would like an evening meal just need to go along with a proof of address, collect a voucher and then receive their meal. If customers are not able to go along to either the takeaway or the van, a hot meal can be delivered to the doorstep on a safe and socially distanced way. Customers who would like a free hot meal, or need any other support, can call the Customer Care Team on 0800 040 7766 or send an email to customercare@northerngas.co.uk

We would like to say thank you to residents and business owners for their patience and co-operation.

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Loss of gas around St James Street, Hull: update at 11am on 20 January

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Our engineering team is continuing to work in the Kingston Street, Wellington Street and Manor House Street area of Hull this morning. They have worked through the night to pump water from the gas pipes, after a water main  nearby burst yesterday. A large volume of water was removed from the gas mains during the night, and the priority for today is to remove the rest of this water so that repairs can begin.

NGN engineers from outside Hull are now on site, to increase our workforce capacity today.

Unfortunately, we cannot give an exact time for when reconnection to the gas supply will start, but our team is working as quickly as possible, and we apologise for any inconvenience caused to customers in Hull.

If you are affected and need support, please call our Customer Care Team on 0800 040 7766 (option 3). We can provide fan heaters, hotplates for cooking and a pack of warm winter clothing items.

Catering services are still available all day and into this evening. The burger van is now parked on St James Street, and food is also still available from the Yankee Land takeaway on Prospect Street. Please go along with proof of address. Customers will be given a voucher, and can then use this voucher to collect hot food. If some people find it difficult to go along and collect their food, we can bring it to the  doorstep and deliver it in a safe, socially distanced way. Again, please call our Customer Care Team on the number above.

If you are a customer living in the affected area, you may have received a card from us through your door while you were out. It’s important that our engineers can gain access to your property so that we can safety turn off your gas supply. Please contact us using the number on the card as soon as possible.

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