If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.

Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.

Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.

In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.

If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

Planned works Repair works

If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no prior warning can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

Find out more

Current incidents in our network

Smell of gas – Newfield, Bishop Aukland

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We are aware of a smell of gas in the DL14 (Newfield) area of Bishop Auckland. Our engineers are repairing a damaged gas main and will be working in the area throughout the night. If you live in the area and are concerned about the smell of gas in your property, please call:  0800 111 999.

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Update: Temporary loss of gas supply – Halifax HX2 8SZ

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Northern Gas Networks (NGN) engineers remain on site in the Halifax area supporting customers who are without gas after water entered the gas network yesterday morning (Sunday 21st April 2024).

Approximately 57 properties in the Hunter Hill/Hambleton Drive HX2 8SZ area have had their gas supply turned off temporarily.  Engineers have been working around the clock to remove the water from the pipes so that gas supplies can be safely restored as soon as possible.

Work is progressing well and engineers have removed 150 litres of water from the gas network so far.

Once all of the water has been removed engineers will reconnect the gas supply to the network and go door to door to turn everyone’s gas safely back on at the meter.

If you need support while you are without gas please speak to a member of the team on site or call us on 0800 040 7766.

If you smell gas or suspect carbon monoxide please call the National Gas Emergency Service immediately on 0800 111 999.

 

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Temporary loss of gas supply – Halifax HX2 8SZ

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Northern Gas Networks (NGN) engineers are on site in the Halifax area to support customers without gas after water entered the gas network this morning (Sunday 21st April 2024). Approximately 57 properties in the Hunter Hill/Hambleton Drive HX2 8SZ area have had their gas supply turned off temporarily by our engineers and all vulnerable customers have been visited.

Safety is our priority and we are working hard to remove the water from the gas network and repair the pipe as quickly as possible.

Once all of the water has been removed our engineers will reconnect the gas supply and go door to door to turn everyone’s gas safely back on at the meter.

At this stage it is difficult for us to estimate how long this work will take. We will provide regular updates directly to residents and on our website and social media channels.

If you smell gas or suspect carbon monoxide please call the National Gas Emergency Service immediately on 0800 111 999.

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Update – Loss of supply – Cornholme, Todmorden, reconnection information

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The majority of properties in the Cornholme area of Todmorden have today (Sunday 21st April) have had their gas reconnected following water entering the gas network on Friday 19th April.

Our engineers have been able to access to many of the 100 affected properties, any of our customers who weren’t at home please call us using the methods on the card we left to arrange for someone to come back out to turn your gas back on safely at the meter.

All engineering works have been fully completed. Safety is our priority and we have worked hard to remove the water from the gas network and repair the pipe as quickly as possible and thank the public for their co-operation throughout this time.

If you need any additional support please call us on 0800 040 7766.

If you smell gas or suspect carbon monoxide please call the National Gas Emergency Service immediately on 0800 111 999.

 

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Update – Loss of gas supply – Cornholme, Todmorden progressing well

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Our engineers have been working hard to reconnect the gas supply to approximately 100 properties in the Cornholme area of Todmorden both yesterday and today (Friday 19 and Saturday 20 April).  We are aiming to reconnect everyone concerned by late afternoon today (Saturday 20 April).

Water entered the gas network yesterday resulting in the disconnection of gas to the properties.  Safety is our priority and we have worked hard to remove the water from the gas network and repair the pipe as quickly as possible.

Once all of the water has been removed our engineers will reconnect the gas supply and go door to door to turn everyone’s gas safely back on at the meter.

If you need additional support while you are without gas including electric heaters or hotplates please speak to one of the team on site or call us on 0800 040 7766.

If you smell gas or suspect carbon monoxide please call the National Gas Emergency Service immediately on 0800 111 999.

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