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If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.

Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.

Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action.

In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times.

If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

Planned works Repair works

If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no prior warning can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

Find out more

Current incidents in our network

Gas loss in Carlisle (April 10 update)

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Engineers from Northern Gas Networks (NGN) are on site in the Valley Drive area of Carlisle today (April 10), restoring gas supplies, after water found its way into the local gas network yesterday (April 9).

Supplies have now been restored to 50 properties, and there are further 100 properties to restore today.

Affected streets include Valley Drive, Moorside Drive, Leywell Drive and Hunstsman Lane.

The issue occurred on Friday following a water main burst, which caused water to enter the gas network.

So far, engineers have pumped more than 400 litres of water from the gas network.

Customer Care Officers have been working in the neighbourhood, to identify any vulnerable customers, keep residents updated on progress, and offer electric heaters and hotplates for cooking.

Mark Lawson, Emergency Officer from Northern Gas Networks said: “We’d like to thank customers for bearing with us while continue to restore gas supplies today.

“We have to make sure that each section of gas pipe is completely free of water, before we can safely switch the gas back on. This is a  time-consuming process, but our engineers continue to work hard to restore normal service.

“Our customer care team has also been going door-to-door, to update residents and offer any necessary support.”

Due to the current Covid-19 health crisis, NGN staff are observing safe distancing guidelines, and are wearing full PPE when it is necessary to enter customers’ homes.

Local residents requiring more information can contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week

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Gas loss in Carlisle (April 9 update)

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Approximately 150 properties are without gas in Carlisle this evening (April 9) after water found its way into the local gas network, following a water main burst.

Affected streets include Valley Drive, Moorside Drive, Leywell Drive and Hunstsman Lane.

Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, are on site, pumping water from the gas network. Work will continue into late evening, and is expected to continue tomorrow (April 10).

Customer Care Officers have also been working in the neighbourhood, to identify any vulnerable customers and offer electric heaters and hotplates for cooking.

Richie Manuel, Business Operations Lead for Northern Gas Networks said: “Our apologies to our customers in Carlisle who are inconvenienced by loss of their gas supply.

“As there is water in the local gas network, we have had switch off supplies to local homes, for safety reasons.

“We are now working to pump out all traces of water, so that we can safely restore gas supplies. This is a  time-consuming process, but our engineers are on site and working hard.

“Our customer care team have also been going door-to-door, to identify any vulnerable customers, and offer any necessary support.”

Due to the current Covid-19 health crisis, NGN staff will be observing safe distancing guidelines, and will wear full PPE when it is necessary to enter customers’ homes.

Richie Manuel added: “Water ingress incidents such as this can be challenging at any time, but especially during the current health crisis. We are observing all the recommended health and safety guidelines to keep customers and colleagues safe, while we work to restore supplies.”

Local residents requiring more information can contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week

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