If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

Get involved

It’s not all about the pipes!

There’s a lot happening at NGN. We’re committed to creating jobs and training opportunities for local people, helping customers in vulnerable situations to stay healthy and warm and paving the way for clean, sustainable forms of fuel.

We work with a wide range of partners, including charities, environmental groups, MPs, utilities, local authorities, schools, colleges and faith groups. We’re always looking to forge new partnerships, and to gather feedback on how we’re doing.

Visit our engagement hub to get involved!

You can influence us

As a valued stakeholder it’s essential that we understand your priorities and hear what you think of our current performance and services, as well as our future plans.

Since we consulted with our stakeholders about our business plan, which runs from 2013 to 2021, we’ve been in regular contact to understand any changing needs, requirements or expectations.

Get in touch

We’re always keen to hear your views

  • What should we be doing more of?

  • What should we be doing less of?

  • Is there anything that we aren’t doing that you think we should?

  • What are your current priorities that we could/should be working with you to achieve?

Tell us what you think

  • For information on how we use your details please read our Personal Data Privacy Notice