If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Customer Care Team
0800 040 7766

customercare@northerngas.co.uk

Connections Team
0800 040 7766

gasconnections@northerngas.co.uk

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Safe & warm Working near our pipes

Working near our pipes

Are you planning a driveway or garden improvements? Or carrying out emergency repairs to your property? Before you start, there are a few important things that you need to tell us.

You may be thinking of having a new driveway, a landscaped garden or an extension. Or you may need to carry out emergency repairs on your property, such as replacing fence posts. Before you or any contractors start to dig, get in touch with us. We will check free-of-charge if we are due to carry out any work on the gas pipes at your property. By checking beforehand, we can make sure that your plans can be carried out safety and without hassle.

The quickest and easiest way you can access the maps of our network is to create an account with LineSearchbeforeUDig They show the location of our pipes and other utilities, and will email you a copy of plans (typically within the hour) if your area of interest is close to our pipes. Alternatively, if you'd prefer to contact us directly, please fill in the form below.

Complete our form

You can also get in touch by phone, email or post. Click below to see our contact details.

Call us

Call our Before You Dig Team on 0800 040 7766 and dial option 5. Our lines are open Monday to Friday, from 9am to 5pm.

Email us
Write to us

Send your letter to: Before You Dig, Northern Gas Networks, 1st Floor, 1 Emperor Way, Doxford International Business Park, Sunderland SR3 3XR

What we'll need to know

  • The nature of the planned work
  • A grid reference or postcode
  • Your works location plan
  • The proposed start date
  • Your contact details

Submit your information

  • Max. file size: 20 MB.

  • For information on how we use your details please read our Personal Data Privacy Notice

Building Over Gas Pipe Work

Part of our role involves making sure all our pipes comply with UK safety law. As instructed by the Health and Safety Executive (HSE) and recommended by the Gas Safe Register, building over or close to gas pipes should be avoided during any work on your home or business.  

We can help you to understand where your gas service pipe is located. It is important that you have the right information before you begin any building work to make sure you continue to receive a safe and reliable gas supply. 

Please contact our Gas Connections or Diversions team at the below links:

Altering as Gas Service 

https://www.northerngasnetworks.co.uk/gas-connections/make-changes/what-to-expect/ 

Diverting a Main 

https://www.northerngasnetworks.co.uk/gas-connections/diversions/apply-now/ 

If you believe your gas pipe work is already built over, please contact our Customer Care team on 0800 040 7766 option 4 or email compliance@northerngas.co.uk  

Stay safe while you work

To help you to work near our pipelines, we’ve created some important guides:

Who owns what?

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