Engineers from Northern Gas Networks are continuing work today (Friday 15th January) to tackle a loss of gas supply to approximately 700 homes in the Hebden Bridge area (HX78). A temporary repair to the gas mains has meant that we can start to gradually restore the gas supply to properties. We are prioritising our most vulnerable customers first, after which our engineers will reconnect other properties with a phased approach, area by area. Please bear with us as we work through this process, and we will contact you when your property can be reconnected.
To reconnect the gas supply to your property, our engineers will need to come into your home. They will follow Government guidelines for safe distance working indoors. If you have Covid-19 symptoms, are self-isolating or shielding, let us know and our engineers will wear full PPE.
If you are waiting for reconnection, please do not use gas appliances in the meantime – even if you are receiving some gas – for safety reasons.
Customers should also not attempt to turn off the gas supply themselves.
Hot food is available from Marco’s Cafe in Valley Road and Crown Fisheries on Crown Street. Customers can go along and claim their food voucher, and they will then receive hot food to the value of £10 per person. We understand that some customers will find it difficult getting into town in the snowy weather but our customer care team can deliver hot food if this is a problem for you. If you need your meal delivered to your doorstep, please contact the Customer Care Team.
Extra NGN resources have been deployed to the area, including additional engineers and 4×4 vehicles, and Customer Care officers are prioritising support to around 200 vulnerable customers.
Because of the national lockdown and to ensure the safety of customers, temporary heating facilities including heaters and hotplates are being delivered door-to-door, prioritising vulnerable customers.
Anyone who needs support or temporary heating facilities should call the NGN Customer Care team on 0800 040 7766 (option 3) or email customercare@northerngas.co.uk
John Richardson, Head of Operations Delivery for Northern Gas Networks, said: “It is good news that we are now starting to reconnect the most vulnerable members of the community, and would ask other residents to bear with us while this process continues. We’d like to thank customers in Hebden Bridge for their patience while we work to restore gas supplies.
“If you need additional support, or know of a neighbour who is vulnerable and may need some help, please don’t hesitate to contact us.”
Customers requiring assistance can call Northern Gas Networks customer care team on 0800 040 7766 (option 3) or can email customercare@northerngas.co.uk
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