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If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

The latest incidents

Thursday 9th September: Road Closure due to gas main repair – Riverside Industrial Estate, Middlesbrough

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Our engineers are this evening (Thursday 9th September) repairing a damaged gas main on Riverside Industrial Estate, Middlesbrough, which has required Depot Road to be closed.

 

The gas main was damaged earlier today by a third party contractor and our engineers will be carrying out repairs throughout Friday (10th September). It expected that the road will be open by the afternoon, however, a short diversion is in place and we apologise for any inconvenience.

 

Anyone needing any support, can call the Customer Care Team on 0800 040 7766 or send an email to customercare@northergas.co.uk. Further updates will be provided via the Northern Gas Networks website and on social media.

 

Thank you to business owners for their patience and co-operation whilst this repair is made.

 

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Update: loss of gas supply at Grange Road, near Allerton, Bradford, 9pm 24th February 2021

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Our engineers have now reconnected all customers affected by the loss of gas supply to properties around Grange Road near Allerton, Bradford.  We apologise for the the loss of supply and the inconvenience caused.

If you were affected but have not been at home today, you will have received a card through your door asking you to contact us so that we can reconnect you to the gas supply. Please call the number on the card so that we can arrange for an engineer to visit.

When our engineers go into customers’ homes, they will follow Government guidelines for safe distance working. They will wear a mask and gloves, and may ask you to stay in a separate room while they work. Our engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit. Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE when working indoors, including coveralls and eye protection.

If you need further support or information, please contact our Customer Care Team on 0800 040 7766 (option 3), or email the team at customercare@northerngas.co.uk

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Loss of gas supply around Grange Road, near Allerton, Bradford

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Engineers are currently investigating a loss of gas supply to around 190 properties around the Grange Road area near Allerton in Bradford. We are working hard to investigate the cause and to restore the supply as soon as possible.

Our customer care colleagues are visiting residents to provide support at the doorstep and to answer any questions. If you are affected and need more information, please contact the Customer Care Team on 0800 040 7766 (option 3) or email us at customercare@northerngas.co.uk. We will provide updates here and over on our social media channels: @NGNgas on Twitter and on Facebook at Northern Gas Networks.

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Update: Loss of gas, St James Street, Hull, 9.50am 21st January 2021

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Engineers from Northern Gas Networks have restored gas supplies to the majority of properties at St James Street, Hull, following a water ingress incident which began on Tuesday morning.

The issue was caused by water from a burst water main finding its way into the gas network.

Approximately 250 properties were affected. Engineers have removed the water from the network and restored supplies to all residential properties, while continuing to work with industrial and commercial properties today.

Cards have been posted at a small number of empty properties, asking owners to call Northern Gas Networks on their return home,  in order for their gas to be restored.

Customers who have any questions or support can still call Northern Gas Networks’ Customer Care team on  0800 040 7766 followed by option 3 or email customercare@northerngas.co.uk

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Loss of gas around St James Street, Hull: update at 8pm on 20 January

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Our engineers have worked through today to restore the gas supply to the St James Street area of Hull.

Water has now been removed from the gas mains and the gas supply has been restored to an initial 103 properties. We are now visiting customers’ homes to safely relight their gas boilers, starting with those who are most vulnerable. We will then work to gradually relight boilers in homes and expect this to be complete this evening. We will then move on to commercial properties.

Where customers are not at home, we will put a card through the door, asking them to call us as soon as possible to arrange a time for our engineers to visit.

When our engineers go into customers’ homes, they will follow Government guidelines for safe distance working. They will wear a mask and gloves, and may ask householders to stay in a separate room while they work. Our engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit. Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE when working indoors, including coveralls and eye protection.

Hot food will still be available this evening, from the burger van parked on St James Street. Customers who would like an evening meal just need to go along with a proof of address, collect a voucher and then receive their meal. If customers are not able to go along to either the takeaway or the van, a hot meal can be delivered to the doorstep on a safe and socially distanced way. Customers who would like a free hot meal, or need any other support, can call the Customer Care Team on 0800 040 7766 or send an email to customercare@northerngas.co.uk

We would like to say thank you to residents and business owners for their patience and co-operation.

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If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Losing your gas supply with no warnings can ruin your day. Our engineers are very experienced and never, ever take chances with safety – you’re in safe hands.

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