Our engineers have now reconnected all customers affected by the loss of gas supply to properties around Grange Road near Allerton, Bradford. We apologise for the the loss of supply and the inconvenience caused.
If you were affected but have not been at home today, you will have received a card through your door asking you to contact us so that we can reconnect you to the gas supply. Please call the number on the card so that we can arrange for an engineer to visit.
When our engineers go into customers’ homes, they will follow Government guidelines for safe distance working. They will wear a mask and gloves, and may ask you to stay in a separate room while they work. Our engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit. Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE when working indoors, including coveralls and eye protection.
If you need further support or information, please contact our Customer Care Team on 0800 040 7766 (option 3), or email the team at firstname.lastname@example.orgShow less