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Update: Loss of supply, Hebden Bridge, 5.10pm Friday 15th January 2021

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Engineers from Northern Gas Networks are starting to restore gas supply to properties in Hebden Bridge this afternoon (Friday, 15h January 2021).

The loss of supply to around 700 properties has been caused by water finding its way into the local gas network, and then freezing. Last night  (Thursday 14th January) engineers found a large plug of frozen water in one of the pipes, and teams are now resolving the issue.

Engineers are now visiting every impacted property to check and restore customers’ supply this afternoon and into this evening, following government guidelines for safe distance working and wearing PPE.

However, for customers who feel confident restoring their own gas supply , please use the guide below to safely turn your gas back on.

Our engineers will be happy to come to your property if you need help − contact us on 0800 040 7766 followed by option 3. Otherwise, please follow the step-by-step instructions below.

For your safety, and that of those around you, please follow these instructions in the order they appear.

1. Make sure all the gas appliances in the property are turned off (boiler, cooker, fire, and so on) before you try to turn the gas supply back on.
2. Open some doors and windows in your property for ventilation
3. Turn on your gas supply − give the emergency control valve (a spanner-style handle close to the gas meter) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter re-pressurises.


4. If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.If you cannot smell gas, continue with the following steps.
5. Turn on your gas appliances one at a time according to the manufacturer’s instructions (many boilers and fires will have instructions on the inside of a drop-down flap near the controls). Start with your gas hob if you have one. It may take a little longer than usual for the gas to reach appliances and light.
6. If you successfully turn on your gas supply and gas appliances, you don’t need to do anything else.
7. If you cannot turn your emergency control valve on, or you are having difficulty turning your appliances back on, you must turn everything off again (including the emergency control valve) and call us for help on 0800 040 7766 followed by option 3.

 

Because of the national lockdown and to ensure the safety of customers, temporary heating facilities including heaters and hotplates have been delivered  door-to-door today, prioritising vulnerable customers.

Anyone who needs support or temporary heating facilities should call the NGN Customer Care team on 0800 040 7766 option 3 or email customercare@northerngas.co.uk

John Richardson, Head of Operations Delivery for Northern Gas Networks said: “We’d like to thank customers in Hebden Bridge for their patience while we work to restore gas supplies.

“We are in the process of visiting every affected property to ensure gas supplies are restored.”

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Loss of supply, Hebden Bridge: 12.40pm update

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Engineers from Northern Gas Networks are continuing work today (Friday 15th January) to tackle a loss of gas supply to approximately 700 homes in the Hebden Bridge area (HX78).

The loss of supply has been caused by water finding its way into the local gas network, and then freezing. Last night  (Thursday 14th January) engineers found a large plug of frozen water in one of the pipes, and work is underway to excavate the section of pipe.

Work is also continuing to check if there is water/ice in any other parts of the local network.

Customers in the area are being asked not to use their gas appliances at this time – even if they are receiving some gas – for safety reasons, until the issue is resolved.

Customers should also not attempt to turn off the gas supply themselves.

Extra NGN resources have been deployed to the area, including additional engineers and 4×4 vehicles, and Customer Care officers are prioritising support to around 200 vulnerable customers.

Because of the national lockdown and to ensure the safety of customers, temporary heating facilities including heaters and hotplates are being delivered  door-to-door, prioritising vulnerable customers.

Anyone who needs support or temporary heating facilities should call the NGN Customer Care team on 0800 040 7766 option 3 or email customercare@northerngas.co.uk

John Richardson, Head of Operations Delivery for Northern Gas Networks said: “We’d like to thank customers in Hebden Bridge for their patience while we work to restore gas supplies.

“Our engineers are working hard to make the necessary repairs, and in the meantime, we’d ask all affected customers to please not use their gas appliances.

“If you need additional support, or know of a neighbour who is vulnerable and may need some help, please don’t hesitate to contact us.”

Customers requiring assistance can call Northern Gas Networks customer care team on 0800 040 7766 (option 3) or can email customercare@northerngas.co.uk

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Northern Gas Networks to carry out critical upgrade works to maintain a safe and reliable gas supply on Micklegate, York

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in the Micklegate area of York.

The ageing metal pipework will be replaced by new, more durable plastic pipes.

NGN is prioritising critical work in line with UK Government guidance during the national lockdown, while observing strict guidelines for safe distance working.

As well as critical services, which include responding to gas emergencies, carrying out emergency repairs and essential maintenance activities, NGN is continuing to carry out work to upgrade critical infrastructure. This includes planned work to upgrade ageing metal gas mains and Government guidance for safe distance working during the pandemic will be followed at all times.

The work is expected to last for seven weeks. It has been planned in collaboration with City of York Council, to take place during the national lockdown when there is traffic.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 18 January there will be four-way temporary traffic lights at the junction of Blossom Street, Micklegate, Queen Street and Nunnery Lane for the remainder of the project. The bus lanes and bus stops near the junction will not be affected.

From Monday 25 January, there will also be a road closure at Micklegate Bar for access into York city centre. A diversion will be in place for five weeks so that motorists can avoid this closure. The diversion will take motorists along Queen Street and past the train station, allowing access at the other end of Micklegate. The cycle lane will remain open for cyclists coming out of York.

Shops and businesses in the area will remain open as usual while the work is underway, although in accordance with national lockdown guidelines.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, with extra safety precautions in place when engineers are working inside customer properties.

NGN engineers wash their hands or use hand sanitiser thoroughly before entering a property; they maintain a two-metre distance and ask the householders to stay in another room while they work, and they wear a face mask and gloves. Engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit.

Where customers are self-isolating, have symptoms or are at high clinical risk, NGN engineers will wear full PPE including coveralls, eye protection and shoe covers.

Russell Kaye, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these critical works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents and businesses of Micklegate.

“NGN is continuing to carry out essential services while following strict Government guidelines for safe distance working and observing health and safety guidance during the current lockdown in England.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

A similar project being carried out by NGN on Tadcaster Road in York is continuing. This project is due to finish in March and at present all work is being carried out in the bus lane. However, motorists travelling into York city centre along the A1036 are still advised to leave extra time for their journeys.

Customers can read more about our Covid Secure Promise here. For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Holmfirth

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Holmfirth, West Yorkshire.

The ageing main on Huddersfield Road has undergone several recent emergency repairs, so has now been prioritised for replacement, to ensure a safe and reliable supply of gas to customers in Holmfirth.

The works will begin at junction of Huddersfield Road (A6024) and Victoria Street, and then progress along Huddersfield Road, finishing at the junction with School Street.

Work will also take place on Victoria Street itself, from the junction with Huddersfield Road down to the zebra crossing just before the street bears around to the left onto Town Gate.

The work will start on Monday 11 January 2021 and is expected to last for six weeks, finishing on 19 February. All the work has been planned in collaboration with Kirklees Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

  • From Monday 11 January for approximately two weeks, the existing three-way lights at the junction of Huddersfield Road and Victoria Street will be replaced with temporary lights. These will be manned daily between 7am and 7pm to help the traffic keep flowing. An extra NGN operative will be on site to ensure safe use of the pedestrian crossings and assist as a banksman for business deliveries. When we are a safe distance away from the junction, there will then be two-way temporary lights on Huddersfield Road for the remainder of the works.
  • Also from 11 January, there will be work taking place on Victoria Street itself, with three-way traffic lights from the junction of Huddersfield Road down to the zebra crossing where Victoria Street bears left.
  • A road closure will be in place at the junction of Huddersfield Road and Cooper Lane, also from Monday 11 January until 29 January. A full signed diversion will be in place for motorists. This diversion will be: the unaffected part of Cooper Lane, Binns Lane, Upperthong Lane and then onto Huddersfield Road, and the same in the opposite direction.
  • A further road closure will be in place at the junction of Huddersfield Road and High Town Lane from the 25 January until the 12 February. There will still be access for traffic from Town Hall Street.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible.

There will also be extra safety precautions in place for any work that does need to be done indoors: NGN engineers will wash their hands and use hand sanitiser before entering a property; they will maintain a two metre distance and ask customers to stay in another room while they work, and will wear a face mask and gloves.

Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE including coveralls and eye protection.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Huddersfield Road, Holmfirth.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Record number of homes in the North of England receive renewable gas

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During 2020 the equivalent of almost 50,000 homes in the north of England were fuelled by the renewable gas biomethane, figures compiled by Northern Gas Networks (NGN) have revealed.

The amount of biomethane produced increased by almost 50 percent compared to 2019, meaning more homes than ever received renewable gas, with the amount of biomethane injected into the grid representing enough gas to serve the household needs of a town the size of Darlington.

The rise was due to an increase in the number of biomethane connections and NGN creating more flexibility in its network to accept greater quantities of biomethane.

In June last year, the UK committed to reaching Net Zero emissions by 2050. At the moment, around 85 percent of UK homes are connected to the gas grid, with domestic heat responsible for around 30 percent of our carbon dioxide emissions.

Biomethane is a renewable gas produced through anaerobic digestion and is a substitute for natural gas. Unlike natural gas, biomethane is carbon neutral and can therefore pay a vital role in helping to reduce emissions.

To produce biomethane, anaerobic digesters are fed with waste products such as sewage sludge or food waste. The material is left to break down naturally and in the absence of oxygen it creates biogas, which can be upgraded to biomethane and sold for injection into the gas grid.

NGN, the gas distributor for the north of England, arranges connections to its grid for biomethane producers.  As it is a direct substitute for the natural gas usually transported in gas pipes, biomethane can be injected to green the gas grid with a cleaner gas.

NGN first accepted biomethane into the gas grid in 2014 and since then the quantity of gas has increased year on year. In the last 18 months the number of biomethane producers connected to the grid has increased from to 10 to 17 which has boosted production.

Chris Hogg, Supply Strategy Lead for NGN, said: “We’re delighted to see such an upturn in biomethane injections into our grid, against the backdrop of the pandemic which has proved as challenging for our producers as it has for many other businesses. With injection points now at locations across our region including Durham, Leeds, Middlesbrough and Gateshead, we’re proud that more customers across our region will have received a cleaner source of gas during 2020. We’re confident that by working with producers we can increase production further in 2021.”

Biomethane is just one of the ways NGN is tackling the government’s challenging net zero carbon target. Through the flagship H21 project, along with its partners, the company is delivering evidence in support of using the gas network to transport hydrogen in the future as it produces no carbon when used.

In 2021, NGN will supply a 20 percent hydrogen blend to the community of Winlaton, Gateshead. This is the first time hydrogen will be supplied via a public gas network since town gas was phased out during the 1960s and, along with biomethane is a potential stepping stone to a carbon free gas network of the future.

To learn more about a biomethane gas connections visit https://biomethane.northerngasnetworks.co.uk/

 

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Northern Gas Networks to carry out essential upgrade work on Oldham Road to maintain a safe and reliable gas supply in Ripponden

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Ripponden, West Yorkshire.

The ageing metal pipework on Oldham Road is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers for many years to come.

The work will start on Monday 4 January 2021 and is expected to last for 12 weeks. It has been planned in collaboration with Calderdale Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

Two-way temporary traffic lights will be in place on Oldham Road at the Commercial Industrial Park and will then move towards the junction with Waterside Close where the works will finish. The lights will be manned 7am until 7pm daily throughout the scheme, to help keep the traffic moving.  Drivers are advised to allow extra time for their journeys.

Businesses affected by this project have been visited by our Community Care Officer before the start of works, to provide information and answer any queries.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street and engineers will follow Government guidelines for safe distance working of at least two metres wherever possible.

There will also be extra safety precautions in place for any work that does need to be done indoors: NGN engineers will wash their hands and use hand sanitiser thoroughly before entering a property; they will maintain a two metre distance and ask the householders to stay in another room while they work, and will wear a face mask and gloves.

Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE including coveralls and eye protection.

Chris Nevison Business, Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Ripponden.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are continuing to carry out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street. While working outside, our engineers will social distance as much as possible.

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Easingwold

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Easingwold, North Yorkshire.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers.

The work will start on Monday 4 January 2021 and is expected to last for 14 weeks. It has been planned in collaboration with North Yorkshire County Council.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid 19 secure.

So that the work can be carried out safely and efficiently, it will be necessary to have two-way temporary traffic lights in place.

There will not be any traffic management in place for the first part of the project, but from Monday 22 February there will be two-way lights on Raskelf Road at the junction with Alne Road. From Tuesday 8 March, the traffic lights will be on Thirsk Road, at the junction of Long Street, for the remaining time on the project, finishing on Husthwaite Road. Motorists are advised to allow extra time for travel.

Shops and businesses in the area will remain open as usual while the work is carried out.

There are extra safety precautions in place for working inside: NGN engineers will wash their hands or use hand sanitiser thoroughly before entering a property; they will maintain a two metre distance and ask the householders to stay in another room while they work, and they will wear a face mask and gloves. Our engineers may also ask customers if they would feel comfortable wearing a face mask themselves during a home visit.

Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE including coveralls and eye protection.

Russ Kaye, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Easingwold.

“NGN is continuing to carry out essential services while following strict Government guidelines for safe distance working and observing health and safety guidance during the current tiered restrictions in England.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are continuing to carry out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Low Gas Pressure – New Scarborough Leeds

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Engineers from Northern Gas Networks are currently investigating reports of low gas pressure in the New Scarborough and Westfield areas of Leeds.

While the team works to identify the cause, customers in these areas are being asked to minimise their gas usage if at all possible, to help engineers resolve the issue as soon as possible.

Thank you for your cooperation. We are working hard to get the gas supply back to normal.

Any one who can smell gas should ring the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, seven days a week.

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Northern Gas Networks to continue with essential upgrade work to maintain a safe and reliable gas supply in Harrogate

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in the Skipton Road (A59) area of Harrogate.

In July, NGN began work to replace just under one kilometre of ageing gas mains with new, more durable plastic pipes, beneath on a stretch of Skipton Road between King Edward’s Drive and Regent Avenue. The project will ensure that there is a safe and reliable gas supply for customers in Harrogate for many years to come.

Work was progressing when in October the project was paused until the new year, at the request of North Yorkshire County Council. NGN will continue to work closely with the council, local business and residents to complete the project as quickly as possible.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 4 January, there will be two-way temporary traffic lights on Skipton Road, which will remain in place for the full duration of the project. These will start at Harrogate Fire Station and will finish at the junction with Regent Avenue. The project is due to finish on 5 March 2021.

Signs will be displayed for motorists and a full signed diversion put in place.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street and engineers will follow Government guidelines for safe distance working of at least two metres wherever possible.

There will also be extra safety precautions in place for any work that does need to be done indoors: NGN engineers will wash their hands and use hand sanitiser before entering a property; they will maintain a two metre distance and ask customers to stay in another room while they work, and will wear a face mask and gloves.

Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE including coveralls and eye protection.

Russ Kaye, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we now complete this postponed project as soon as possible in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

There will be regular updates on the NGN website, at https://bit.ly/38g0wD5

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are continuing to carry out work to upgrade infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Update at 12pm on Friday 11 December: loss of gas supply to customers in Framwellgate, Durham

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Engineers from Northern Gas Networks (NGN) have now re-connected 277 homes to the gas supply in Framwellgate near Durham, with the remaining properties being visited today to complete the reconnection process.

The homes still waiting to be reconnected are those where engineers were unable to gain access yesterday.

Cards to say we had called were put through front doors, and our engineers will return today to reconnect these properties. NGN will continue to work in the Caterhouse Road area until all homes are reconnected to the gas supply.

We would like to thank everyone affected for their understanding and patience, during what we know was a difficult time, and apologise again for the loss of gas supply as we worked hard to reconnect customers as quickly as possible.

The drop-in centre at Bede Lodge Social Club has now closed, and the food wagons will no longer be available. However, the Customer Care Team can provide advice and help for customers who feel that they still need support. The Team can be contacted on 0800 040 7766 or at customercare@northerngas.co.uk

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