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Northern Gas Networks to carry out essential work to maintain a safe and reliable gas supply to homes and businesses in Halton, Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in the Halton area of east Leeds.

The project will begin on Monday 10 August at the junction of Selby Road/Chapel Street area, east of Leeds city centre, and will last for approximately four weeks.

The essential work involves replacing 500m of ageing metal gas main with new, more durable plastic pipes to ensure a safe and reliable supply of gas to customers in the area. The current gas pipework has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.

The project has been planned in collaboration with Leeds City Council.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary:

  • Four-way temporary traffic signals will be in place on Selby Road at the junction of Primrose Lane from Monday 10 August for approximately two weeks. In order to ensure a smooth flow of traffic, these lights will be manually operated throughout the day.
  • The works will then progress onto Chapel Street itself, and there will be three-way traffic lights at the junction of Selby Road and Chapel Street.
  • It will also be necessary to suspend parking on Irwin Approach and Chapel Street at various stages throughout this essential work.  We know that this will inconvenience local residents and shoppers, so we have made arrangements for alternative parking. Drivers can use the car park at Christ Church Halton while the on-street parking on Irwin Approach and Chapel Street is not available to use. The suspended parking will also be staggered throughout the project to minimise any inconvenience caused.

Brad Metcalf, Site Manager for Northern Gas Networks, said: “We have worked closely with Leeds City Council to plan these essential works and would like to apologise in advance for any inconvenience caused, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Leeds.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure members of the public and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus outbreak at www.northerngasnetworks.co.uk

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in York city centre

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential gas work on Micklegate and Blossom Street in York city centre, which will require a road closure from Monday August 10.

This is the latest phase of a five-week project, which began on the 27 July, is to replace old metal gas mains on Micklegate with new, more durable plastic pipes.

From 10 August, there will be a road closure at the Micklegate Bar entrance to Micklegate for three weeks. with a diversion in place to allow road users to access the city centre. There will also be temporary two-way traffic lights in operation on Micklegate at the junction with Bar Lane, also in place from 10 August.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid-19 secure.

Richard White, Business Operations Lead for Northern Gas Networks, said: “We are carrying out this work to ensure residents and businesses in York continue to receive a safe and reliable gas supply for decades to come.

“We appreciate that no one likes roadworks, but we will be doing everything possible to complete this work as quickly as possible, while maintaining safe working practices. We thank motorists for their patience during the project.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus pandemic at www.northerngasnetworks.co.uk

For further information about the work on Micklegate, customers can contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Garforth, Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out gas mains improvement work from Monday 10 August, on Bar Lane in Garforth, Leeds.

The essential work will take six weeks to complete and involves replacing 400m of ageing metal gas main with brand-new plastic pipes, to ensure a safe and reliable gas supply to homes and businesses in the area. The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.

The work has been planned in collaboration with Leeds City Council.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary.

Bar Lane bridge leading to Garforth will be closed to traffic from Monday 10 August for approximately two weeks. A signposted diversion will be in place so that motorists can use an alternative route. When the road has reopened, there will then be two-way temporary traffic lights in two places on Bar Lane; at the junction with White Rose Avenue, and with Bar Mount. These traffic lights will be place for approximately four weeks.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid-19 secure.

James Knox, Business Operations Lead for Northern Gas Networks, said: “We have worked closely with Leeds City Council to plan this essential work.  We appreciate that no one likes roadworks, but this project is vital to maintain a safe and reliable gas supply to homes and businesses in this area of Leeds.

“We want to assure members of the public and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

More information about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus pandemic can be found at www.northerngasnetworks.co.uk

For further information about the work on Bar Lane, customers can contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks showcases innovation projects that are building a greener, smarter future network

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Northern Gas Networks, the gas distributor for the North of England, has published its latest Innovation Report, highlighting an ambitious range of innovation projects which feature everything from gas pipes that can ‘talk’ to us, to light rays that can detect compounds within natural gas.

During 2019/20, innovation enabled us to reduce the number of holes that we needed to dig by at least 3086, and to also reduce the amount of soil from excavations that needed to be sent to landfill sites.

No one likes roadworks. But our work to improve how we locate, anticipate and solve issues on the network, such as gas leaks or water getting into the pipes, brings clear benefits for our customers.

Our award-winning robot, nicknamed STAN, has been developed in partnership with suppliers Synthotech. It can go down into mains pipe work to be our eyes and ears underground; moving through the pipes to record and send back a range of diagnostic information about their condition, enabling NGN to pinpoint leaks with even more accuracy and speed, and on top of this it can even repair leaks in joints.

Another innovation highlighted in the report is the development of a working prototype with suppliers HP1 Technologies Limited of a low-cost, printable sensor that can be incorporated into existing gas pipe components and feeds back data from underground; essentially ‘talking’ to our engineers. The sensor makes it quicker, cheaper and easier to identify and then fix problems on the network, such as water creeping into our network.

Our nose for innovation is also at the forefront of our project to monitor gas odorant. Natural gas has no smell, so an odour is added: the smell that we are so familiar with, which helps alert customers to potential gas escapes and issues with appliances such as boilers.

To check that there is the right quantity of odour in the gas, NGN employs trained ‘gas sniffers’; people with highly sensitive noses. But they can only take a snapshot at any one time: what NGN needed was a way to monitor levels 24-hours-a-day.

Working alongside the EIC with supplier The Camlin Group, NGN is piloting a technique called optical spectroscopy, which uses light rays to accurately detect the level of odorant within a gas around the clock.

The report also demonstrates how technological innovation is helping NGN to decarbonise the network and develop the green fuels of the future, in support of the Government’s plan to transform the UK to a net zero carbon economy by 2050.

Richard Hynes-Cooper, Head of Innovation at Northern Gas Networks, said: “As we move away from carbon-based fuels towards a greener gas network, innovation has a crucial part to play in developing new sources of energy for the future.

“Hydrogen and biomethane are both potential green fuels of the future, and NGN already has an established biomethane programme, working with suppliers across our region, but we want to continuously improve the service we can offer.

“So we are working with technology company Utonomy and using Innovate UK funding to make it easier for biomethane producers to get their product into our network and increase the amount of green gas in our pipes.

“During periods of low demand, biomethane producers can struggle to inject their gas, as there is no room on the network. This excess biomethane then has to be flared, resulting in lost income.

“By remotely controlling gas pressure on our medium pressure network, we can create room for biomethane to be injected.”

The majority of the funding for NGN’s 2019/20 innovation projects comes from the regulator, Ofgem, through its Network Innovation Allowance (NIA). NGN has invested the full £2.9 million of its 2019/20 NIA allocation, completing 16 of our ongoing projects, and launching 15 new projects, 13 of which are NIA funded.

To read the full report, please visit www.northerngasnetworks.co.uk/document-library and go to the section titled ‘The Future’.

Case study – Project Zero

Northern Gas Networks (NGN) is launching an innovative new process to replace gas pipes without the need to always enter customers’ homes.

The new process, dubbed ‘Project Zero’, allows engineers to work on ‘live’ pipes in the street with the gas still flowing, which also means that the gas supply to properties located nearby are less likely to be interrupted: good news for customers.

An encapsulation device, made of reinforced plastic, is fitted around pipework, forming a pressurised seal. This allows engineers to replace pipes in the street under live conditions.

The new process has been developed with leading British engineering business Synthotech. The company, headquartered in Harrogate, supplies products and services to utility and infrastructure markets around the world.

Richard Hynes-Cooper, Head of Innovation at Northern Gas Networks, said: “Replacing gas pipes often means we have to enter customers’ homes, to switch off their supply, so we can work safely. This is inconvenient for customers, as it is a significant disruption to their day. Our hope is that the Project Zero technology will mean that our engineers can work efficiently outside in the street, greatly reducing the occasions when they need access to people’s properties.”

Simon Langdale, Engineering Manager for Synthotech, said: “It has been great to collaborate with NGN to produce this pioneering new encapsulation system. It will make altering pipework while keeping a constant supply to the property both easy and efficient. It will also reduce contact and help to protect venerable customers. We look forward to developing it further with NGN and are excited for when this becomes a ‘business as usual’ process.”

To watch a short film about Project Zero, please visit https://vimeo.com/438823714/e80853403f

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Nunthorpe, Middlesbrough

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Nunthorpe, Middlesbrough.

The essential work will begin on Monday 3 August and will last for approximately six weeks.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers. The project has been planned in collaboration with Middlesbrough Council.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary.

A temporary road closure will be put in place on Guisborough Road, between its junctions with Clevegate on the north side and Stokesley Road on the south side, from 8am on Monday 3 August.

Signs will be displayed for motorists and a fully signposted diversion, using Dixons Bank and Stokesley Road, put in place.

Please be aware that there will be prioritised access for emergency vehicles and residents through the road closure.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid-19 secure.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Nunthorpe.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Chester Road, Sunderland

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in the Chester Road area of Sunderland.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers.

The work will start on Monday 3 August and is expected to last for two weeks. It has been planned in collaboration with Sunderland Council.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid 19 secure.

So that engineers can carry out the work safely and efficiently, it will be necessary to close the junction of Chester Road with Ewesley Road, and also the junction between Chester Road and Abingdon Street. Chester Road itself will stay open, but drivers won’t be able to turn in or out of these junctions. Both junctions will be closed for the whole duration of the works, due to the location of the gas main.

There will be two-way traffic lights at the junctions with Ewesley Road and Abingdon Street, so that drivers can still use Chester Road. These temporary lights will be manned between 7am and 6pm seven days-a-week to help ensure a steady flow of traffic.

Signage for drivers alerting them to the closure and the traffic lights will be in place before and during the works.

Ashley Whitfield, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Sunderland.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Birstall, Kirklees

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in the Bradford Road area of Birstall in Kirklees, West Yorkshire.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, in a project that will begin on Monday 20 July 2020.

The work is expected to last for nine weeks, having been planned in collaboration with Kirklees Council. It will take place on Bradford Road, Bridge Street, Mill Street and Smithies Moor Lane.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid 19 secure.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place. This is a complex project with a number of different phases, which are set out below:

  • On Monday 20 July the existing six-way traffic lights at the junction of Huddersfield Road and Bradford Road will be replaced by temporary six-way lights. These lights will be manned between 7am and 7pm Monday to Friday, 8am and 5pm on Saturdays and 8am to 4pm on Sundays. This will help to keep traffic flowing smoothly in all directions.
  • Also on Monday 20 July, the small road that runs between Bradford Road and Smithies Moor Lane will be closed until 6 August. This is a well-used road as it allows drivers to avoid waiting at the traffic lights at the junction ahead. Drivers will instead need to continue up Bradford Road to the traffic lights and turn left onto Smithies Moor Lane.
  • From Monday 27 July, the junction of Smithies Moor Lane and Bridge Street will close and is due to re-open on 9 August. There will be a diversion in place to take drivers around the junction; further along Smithies Moor Lane, on to Huddersfield Road, then on to Mill Street and before drivers re-join Bridge Street on the other side of the closure.
  • From Monday 10 August, a road closure will be in place at the junction of Huddersfield Road and Mill Street. There will be a diversion in place which will take drivers around the closure in a loop; along the open section of Huddersfield Road, right on to Smithies Moor Road, right again on to Bridge Street and then back on to Mill Lane. This diversion is expected to be in place until 14 September.

The diversions and road closures will be fully signposted before and during the works, but they are likely to add to travelling times so motorists should allow longer for journeys.

NGN will provide regular updates about the works and the different phases on our website, on our Facebook page and on Twitter @NGNgas.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Birstall.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Queens Road, Hull

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to upgrade the gas distribution network at Queens Road Hull.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement with new, more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in Queens Road for years to come.

Work will begin the week starting Monday 20 July and engineers will be on site from that day. The project is expected to last for seven weeks. All work has been planned in collaboration with Hull City Council.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid 19 secure.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

One side of the Queens Road carriageway – from the mini roundabout at Princes Avenue along to the junction with Beverley Road – will be closed to all traffic heading in that direction. Signs will be displayed for motorists and a fully-signed diversion will be put in place.

Russel Kaye, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Queens Road.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are carrying out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Help Northern Gas Networks say a fond farewell to Leeds gas holder with links to a dramatic past

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An iconic structure that has been a feature of Wortley’s skyline since the 1950s is to finally disappear – but not before local people have the chance to commemorate it.

Northern Gas Networks (NGN), the gas distributor for the North of England, has started work to safely dismantle and remove the gas holder on Wellington Road.

Because of advances in technology and the enhanced capability of the modern-day gas network, the holder has not been used for decades and is costly to maintain.

It is one of the last structures left standing at a site that has a dramatic but largely forgotten history, reflecting our industrial heritage and our national story.

The gas holder is part of a site that was built by the Leeds Gas Light Company in the 1820s. In 1890, the gas works were at the centre of a strike when the management tried to cut hours and pay, and strike-breakers were brought in, resulting in rioting by workers.

Many on both sides were injured and it took the reading of the Riot Act and the threat of troops being used against the strikers for them to disperse.

During the Second World War, the gas works sustained damage during an air raid when an incendiary bomb exploded nearby, after which many of the buildings on the site were strengthened to withstand any further attack.

This remaining tank was Holder No.5 on the site. Works started to build the holder in 1954 and it is a riveted construction, with a welded floor.

Work to safely dismantle the holder is now being carried out by a specialist team and is expected to finish next February.

Customers living and working nearby have been contacted by NGN, giving them information about the project.

NGN recognises the importance these giant structures hold for local communities and is keen to preserve memories of the holder, through letters, stories, drawings, diaries and photographs, for publication on its website and social media channels.

Local residents are being encouraged to share their memories of the holder by emailing  gasholdermemories@northerngas.co.uk or by posting at Facebook/northerngasnetworks and @NGNgas on Twitter.

Mark Johnson, Senior Project Manager from NGN’s Capital Projects team, said: “For around 100 years, gas holders were a vital part of the local gas supply system, responsible for storing manufactured coal gas which was supplied to thousands of people across the region.

“However, advances in technology and a move towards renewables and greener alternatives to natural gas means that gas holders are no longer used. The holders have become expensive to maintain, and a phased programme of removal, both in the North of England and across the UK, has been underway for several years.

“The Wortley gas holder has been a feature on the local skyline for over a century. It is a familiar sight to local people, who have grown up with it always being there. That’s why we are encouraging residents to commemorate the gas holder before it disappears from the skyline.”

NGN is committed to taking down its gas holders in an environmentally responsible way, by recycling as many materials as possible.

The project will also be registered as Considerate Constructors Scheme site, following key principles to ensure minimal impact on the environment, customers and community, while observing the highest standards of safety.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, seven days a week.

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Northern Gas Networks are investigating the smell of gas near South Road, Alnwick, Northumberland

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to investigate a smell of gas in and around the South Road area of Alnwick, Northumberland.

The smell is being caused by water entering an old abandoned gas main underground and then exiting through drainage in the area.

NGN teams are now safely removing the water from the old main using specialist technology and a tanker. After the water is removed, the team will carry out further investigation work to understand if it will be necessary to dig down to reach the main.

NGN’s Customer Care Team will contact local residents to let them know whether digging in the road will be required, and to answer any queries that they have.

To ensure the safety of colleagues, customers and the community, all of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid-19 secure.

Richie Manuel, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise for any inconvenience caused while we investigate and work to resolve this issue as quickly as possible.

“Customers living and working in this part of Alnwick will be updated before any digging work at South Road begins.”

Engineers will only request entry to a customer’s property if it is absolutely necessary in order to ensure their safety, the continuity of a safe gas supply or at a customer’s request. Customers can read more about our Covid Secure Promise at here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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