If you smell gas, have low gas pressure or no gas or suspect carbon monoxide, call the National Gas Emergency Service on 0800 111 999 at any time of the day or night.
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Call the National Gas Emergency Service immediately on 0800 111 999.
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Open your doors and windows to ventilate the property.
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Make sure your gas appliances are switched off.
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If instructed to do so, shut off the emergency control valve at the meter (turn the lever 90 degrees so that it sits across the pipe).
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Put out any naked flames, and don’t smoke, vape or strike any matches.
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Don’t turn any power or light switches on or off or use any appliances that could cause a spark.
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Keep other people away from the area and move outside if you can. If the gas leak is in a cellar or basement, do not enter and instead evacuate the property.
You’ll be put through to an experienced operator, who’ll ask you a few questions and dispatch an engineer who’ll arrive within one or two hours.
The operator will also give you some advice about what to do while you’re waiting for an engineer to arrive, such as opening doors and windows. Once they’ve arrived, they won’t leave until the situation has been made safe.
Our emergency engineers aren’t covered to make repairs to appliances or internal pipework.
Also, depending on the advice you’re given by our engineer, you may need to contact a Gas Safe Registered engineer to make further repairs to appliances or pipework.