Contact us
Need to talk, raise an issue or visit us? You’ll find our contact details below.
Gas emergency
Call the National Gas Emergency Service on 0800 111 999 immediately if you smell gas day or night.
Please ensure you let the team know if there are any vulnerable circumstances that we need to be aware of.
Our Customer Care team
Our Customer Care team are always here to here. You can contact them by calling us on 0800 040 7766, Option 4.
Alternatively, you can simply email us by clicking on the button below.
You can also write to us at the following address:
Northern Gas Networks, 1st Floor, 1 Emperor Way, Sunderland, SR3 3XR
Connections team
-
Call our team on 0800 040 7766, Option 2.
-
Email our team at [email protected].
Our services
-
Learn More
Connections
Looking to connect to our network? We provide new gas connections services to much of Yorkshire, the North East and northern Cumbria.
Our experienced Connections team will help you every step of the way, from providing you with a quote and design plan to laying the pipe, filling in the hole and leaving everything as we found it.
-
Learn More
Diversions
Our network of pipes can be impacted by excavation work being carried out nearby. This could be anything from building a small extension to road or motorway improvements or a new housing development.
-
Learn More
Alterations
Moving the position of your meter or service pipe (the pipe that connects your property to our gas network) needs a professional. Our dedicated Connections team will help you every step of the way.
-
Learn More
Disconnections
If you need to disconnect your gas supply or a gas main within your site, we’re here to help. Our knowledgeable Connections team will guide you through your journey, from providing you with a quotation & design, to completing your disconnection on site.
Our office locations
