Call the National Gas Emergency Service on 0800 111 999 immediately if you smell gas day or night* or via textphone (minicom) on 0800 371 787.
If you are deaf or hearing impaired and need to contact us, you can download the free Relay UK app, and contact us using the prefix 18001 0800 111 999.
If you’re a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling, you to communicate with us using sign language.
Please ensure you tell our Advisors if there are any vulnerable circumstances that we need to be aware of.
If English is not your first language, we can provide an interpreter.
*All calls are recorded for training and quality purposes.