If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Data protection and privacy policy

We take your privacy seriously. Our Personal Data Privacy Notice explains what personal information we collect and how we use it.

We encourage you to read this policy thoroughly. To make it easy, we’ve broken it down into bite-sized chunks and longer sections have a heading and summary.

We use cookies on our website so that we can make sure you find the information you need in the most simple way. You can find out more about cookies and how we use them by reading our Cookie Policy

Legal disclaimer

The information and opinions on this website are for general information purposes, are not intended to constitute legal or other professional advice, and should not be relied upon or treated as a substitute for specific advice relevant to particular circumstances. Northern Gas Networks Limited shall have no responsibility for any loss which may arise from reliance on materials contained on this website.

Certain parts of this website link to external internet sites, and other internet sites may link to this website. Northern Gas Networks Limited is not responsible for the content of any external internet site.

Copyright and trademark

Copyright of this website is owned by or licensed to Northern Gas Networks Limited. Unless stated to the contrary, material in this website is copyright to Northern Gas Networks Limited. Reproduction is limited to the downloading to a local hard disk for your personal use.

The content of the website may not be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form without the prior written consent of Northern Gas Networks Limited or in accordance with the Copyright, Design and Patents Act 1988.

The Northern Gas Networks Limited corporate logo is a trademark of Northern Gas Networks Limited. You may not use this mark without our express written permission.

Standard terms and conditions or purchase

The standard terms and conditions of purchase for Northern Gas Networks Limited and Northern Gas Networks Operations Limited can be found here.

All purchase orders are issued under the company’s standard terms and conditions unless separate NGN terms have been agreed as a result of a tendering exercise, awarding of framework agreement or otherwise between Northern Gas Networks and the supplier.

Where separate NGN terms have been agreed, those terms shall prevail over all other terms and conditions. The supplier’s standard terms and conditions if any shall not apply.