If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

Everything you need to know about staying safe and warm

Carbon Monoxide advice

Our infographic explains what to do if you suspect CO poisoning

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Smell gas?

If you’re worried or can smell gas, get in touch immediately

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Supply issues

Find out what to do if you’ve got low gas pressure or no supply

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Working near our pipes

Planning work near our network? Get in touch before you dig

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Winter Ready

Following major investments, we’re ready whatever the weather

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Priority customers

How to get help and stay warm and safe at home

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Warm Home Networks

Support for those struggling with the cost of living

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