If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

The bill breakdown:

The energy regulator, Ofgem, oversees and approves the prices that Northern Gas Networks can charge gas shippers to move gas through our pipes on behalf of the gas suppliers – the companies that customers buy energy from.

Today £167∗ of the average annual gas bill pays for the distribution services we provide.  That’s £14 a month.

We invest that money to keep our network in good condition, keep people safe and ensure the gas keeps flowing, to provide a fast and efficient emergency response service, to reduce carbon emissions and ensure we deliver fantastic customer service while developing low carbon energy solutions for the future.

By investing our profits to make our business run more smoothly, we ensure that we keep prices to a minimum without compromising our high levels of service.

∗This figure will vary annually, based on a number of regulatory cost factors during a given year