If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

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From Waste to Renewable Energy: How Biomethane is Powering Homes on Tyneside

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Howdon Biomethane site Northern Gas Networks Northumbrian Water

Every day, around one million people across Tyneside flush their toilets without a second thought. However, what disappears down the drain begins an unexpected journey.

At Northumbrian Water’s treatment works in Howdon, Wallsend, sewage sludge is transformed into biomethane, a renewable gas that is helping to heat local homes and businesses.

Working together, Northumbrian Water and Northern Gas Networks (NGN) are turning waste into a valuable energy source. As a result, green gas produced on Tyneside is injected directly into the local gas network and used by customers across the region.

The site is one of 20 biomethane facilities connected to NGN’s network. Together, these sites generate 0.71 terawatt-hours of renewable energy each year. This is enough biomethane to heat around 59,000 homes.

Looking ahead, NGN plans to double the amount of energy produced from biomethane over the next five years. This forms part of its commitment to delivering a fairer, greener future for the North East.

What is biomethane?

Biomethane is a clean, renewable gas produced from organic materials, including household and green waste.

The process starts with anaerobic digestion, where naturally occurring microorganisms break down organic matter in the absence of oxygen. During this process, biogas is produced.

The gas can be used to generate electricity and heat. However, it can also be cleaned and upgraded to create biomethane. Once upgraded, the gas can be injected directly into the existing gas network.

This makes biomethane an efficient and practical renewable energy source. Importantly, it can help reduce carbon emissions while making use of infrastructure already in place.

How waste becomes green gas

At the Howdon site, sewage sludge undergoes several stages before it becomes biomethane.

First, the sludge is loaded into pressurised reactors and heated to 165°C. This breaks down the biological cell structure and releases more nutrients for energy conversion. Next, the material is depressurised and cooled. It is then transferred into large digesters where bacteria begin breaking down the waste.

As the bacteria digest the material, methane-rich biogas is released. This gas is collected and processed before ultimately being upgraded to biomethane.

The final stage is where NGN’s infrastructure plays a vital role. Once ready, the biomethane is injected into the gas network, allowing it to be used in homes and businesses across the region.

Very little material is left behind. The remaining by-product, known as “cake”, is converted into agricultural fertiliser, ensuring even more value is recovered from the process.

A local partnership delivering renewable energy

Although much of the activity happens behind the scenes, the partnership between Northumbrian Water and NGN is helping to demonstrate the potential of biomethane in the UK’s energy future.

Dan Laverick, Asset Integrity Engineer at NGN, said: “Our physical presence on this site is small, but without our assets, the plant would not be able to complete the final stage of its process, which is injecting green gas into our grid.”

For Northumbrian Water, the project builds on more than a decade of innovation in renewable energy generation.

Lee Curry, Treatment Works Manager at Northumbrian Water, said: “This long-standing project is a great example of how we’re turning something customers flush away every day into a valuable resource.

“By working with Northern Gas Networks, we’re transforming sewage sludge from communities on Tyneside into green gas that goes straight back into heating local homes and businesses.

“It’s a powerful demonstration of the circular economy in action, reducing waste, cutting carbon and helping build a greener energy future for our region.”

The future of biomethane

As the UK works towards net zero, biomethane is expected to play an increasingly important role in reducing emissions and strengthening energy security.

James Earl, CEO of Future Energy Networks, said:

“Biomethane is a home-grown green gas which can support both decarbonisation and energy security, with no impact on customers.”

Projects such as the one at Howdon show how local waste can be transformed into local energy. In turn, this supports communities, reduces carbon emissions and helps build a more sustainable energy system.

To find out more about biomethane and NGN’s plans for the future, visit the NGN biomethane website.

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Northern Gas Networks (NGN) shortlisted for three awards in UK Customer Experience Awards

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Northern Gas Networks (NGN) nominated for three awards in UK Customer Experience Awards

Northern Gas Networks (NGN) is delighted to have been shortlisted for three awards in the UK Customer Experience Awards 2026 (UKCXA).

NGN joins other organisations from a wide range of sectors in being nominated for ‘Best Customer Centric Culture’, ‘Best Employee Driven CX’ and ‘Customers at the Heart of Everything We Do’.

The UK Customer Experience Awards (UKCXA) is a prestigious celebration of customer experience excellence in the UK, recognising organisations that place customers at the heart of everything they do.

Championing innovation, best practice and outstanding performance

Since 2010, UKCXA has championed innovation, best practice and outstanding performance in CX.

Kirsten Wood, Customer Care Manager at Northern Gas Networks, said:

“We’re delighted to have been shortlisted for three awards at the UK Customer Experience Awards. To be recognised across multiple categories is a real moment of pride for us, as it reflects the dedication, compassion and commitment our colleagues show in supporting customers every day.

“At Northern Gas Networks, people are at the heart of everything we do. As the company responsible for delivering gas to 2.9 million homes and businesses across the North of England, every decision we make starts with our customers.

“Whether it’s keeping people safe and warm, supporting those in vulnerable situations, or listening to customer feedback to shape and improve our services, we’re committed to delivering the best possible experience for the communities we serve.”

Customer engagement is vital

Jenny Wilkinson, Head of Customer and Stakeholder Strategy at NGN, said:

“For us, great customer experience is about listening carefully, understanding what matters most to the people and communities we serve, and using that insight to shape the decisions we make every day.

“Customer engagement plays a vital role in helping us make better, fairer and more informed decisions. It challenges us, broadens our perspective and ensures we’re not designing services in isolation, but with real input from the people who rely on us. That is especially important as expectations change and as we continue to support a diverse range of customers across the North of England.

“We are proud to have this work recognised externally, but we also see it as encouragement to keep improving. These nominations show that when you genuinely listen, act on feedback and place customers at the centre of your culture, it makes a measurable and meaningful difference.”

Neena Miskelly from UKCXA said:

“Being shortlisted for the UKCXA 26 finals should fill everyone at NGN with huge pride, it’s a real badge of honour. The Awards have been running since 2010, and are recognised by many as the most credible customer experience awards in the country.

“Making the finals puts a spotlight on the great work everyone in the team does on a daily basis to give customers the service they deserve.”

NGN will now put together presentations ahead of an online judging process in September, and the winners will be announced in October.

Find out more about the awards here.

 

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Essential Gas Mains Upgrade: Gillas Lane West, Houghton-le-Spring

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Gillas Lane West, Houghton-le-Spring to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Houghton-le-Spring, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around mid October, has been planned in collaboration with Sunderland City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Friday 24 July, temporary traffic lights will be in place on Gillas Lane West up to the Burn Inn pub.

From Monday 7 September, the lights will be removed and Gillas Lane West westbound will be closed. Traffic will only be able to travel east towards the traffic lights outside the Burn Inn pub. There will be a clearly signed diversion in place for motorists travelling west.

Iain Clark, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Houghton-le-Spring.

“We have worked closely with Sunderland City Council to ensure that much of the work is carried out during the school holidays to minimise the disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential Gas Mains Upgrade: Leeds Road, Kippax

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Leeds Road, Kippax to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Kippax, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Monday 10 August there will be temporary traffic lights on Leeds Road, at the junction of Selby Road. These will be in place for approximately 2 weeks.

Chris Reed, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential Gas Mains Upgrade: Selby Road, Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Selby Road, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Wednesday 22 July until Tuesday 28 July there will be a lane closure on Selby Road, near the junction of Knightshill. Traffic will still be able to travel in both directions, however motorists in the area may experience delays as a result of this essential work.

From Tuesday 28 July to Thursday 6 August, all vehicles will use the bus lane. The existing bus stop will be suspended, and replaced with two temporary bus stops – one close to the Lidl, and another on Selby Road close to the junction of Willow Well Road.

From Thursday 6 August to the end of the work, a road closure will be in place affecting motorists heading southbound on Selby Road. A fully signed diversion will be in place.

Chris Reed, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.

“We have worked with Leeds City Council and other stakeholders to carry out this work during the school holidays, minimising the disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential Gas Mains Upgrade: Starbeck

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Starbeck to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Starbeck, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Monday 20 July, so that engineers can carry out the work safely and efficiently, and to protect the public, temporary traffic lights will be in place between Camwal Road and The Avenue.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Starbeck.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential Gas Mains Upgrade: Grange Road, Hartlepool

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hartlepool, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with Hartlepool Borough Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Wednesday 15 July, the junctions from the Wooler Road roundabout to the junction of the Grove will be closed to all traffic. A fully signed diversion will be in place via York Road and Park Road.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential Gas Mains Upgrade: Pontefract Road, Castleford

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We’re carrying out essential work in Castleford, to replace ageing metal pipework with new, more durable plastic pipes. This work will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until September 2026, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

 

Work Details

From Tuesday 4 August, temporary traffic lights will be in place on Pontefract Road. The lights will move along in sections starting near Bridge Street and finishing near the junction of Morrison Street.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Castleford.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

 

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential Gas Mains Upgrade: West Row, Stockton-on-Tees

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Stockton-on-Tees to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stockton-on-Tees, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of July, has been planned in collaboration with Stockton Borough Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Monday 6 July, a road closure will be in place on West Row from the junction of Yarm Lane to Ramsgate for approximately two weeks. The second phase of work will be on Ramsgate from the 3 August for approximately two weeks, with a full closure in place on Ramsgate.

Nick Younger, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Stockton-on-Tees.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Essential Gas Mains Upgrade: Grammar School Lane, Northallerton

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Northallerton to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Northallerton, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the start of September, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Monday 20 July, a one-way closure will be in place on Grammar School Lane, between Thirsk Road and East Road. Traffic will be able to travel south from East Road towards Thirsk Road.

Work will then move to East Road, at the junction with Grammar School Lane, where a temporary northbound lane closure will be in place towards the traffic lights at The Link.

David Cook, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Northallerton.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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