If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

At Northern Gas Networks we work hard to reduce our day to day environmental impact while exploring innovative ways of transporting alternative clean, sustainable forms of gas, in the future.  Keeping the region cooking on gas is an energy intensive business and we are committed to being open and transparent about our impact including where we are performing well and areas for improvement.

We publish a range of information and data here on our website and in our documents library where you can find lots of reports that you can download for free. This includes our People & Planet Strategy, our Environmental Action Plans and our Sustainability Reports as well as our Sustainability Policy. This information is regularly reviewed and updated as appropriate.

This guidance explains our procedure to help you to request environmental information under the Environmental Information Regulations (EIR) 2004.

If you can’t find what you’re looking for try searching using the search function in the top right corner of the page, or contact the Environment team using the form at the bottom of this page.

What are the Environmental Information Regulations 2004? (EIR)
What is 'environmental information'?
Will you charge me for providing information?

Helpful guidance

We pride ourselves of providing high standards of service but if you’re not happy we want to know. You can find out more here

  • Identify the information you want as clearly as you can, if a request is too general, we may ask you to provide more details
  • Send your request in writing and keep a copy for your records
  • Include your name, address and other contact details
  • Be as specific as you can about the information you want

Read and observe the additional guidance on making EIR requests which can be found on the Information Commissioner’s Office website

Submit an EIR Request