If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

What's happening?

  • Filter by:

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Roundhay, Leeds

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Roundhay, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The whole project, which is expected to finish in June, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Saturday 28 March there will be a one-way road closure on Oakwood Lane, at the junction of Roundhay Road. Traffic will be able to exit Oakwood Lane onto Roundhay Road, but will not be able to travel in the opposite direction. This will be in place for approximately 2 weeks.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

NGN Women’s Community Hosts Inspirational Session on Menopause Awareness

Read

northern gas networks women's community international womens day menopause event

As part of this year’s International Women’s Month celebrations, colleagues from across Northern Gas Networks (NGN) came together at our Leeds head office for an inspiring and thought‑provoking session with Sharon MacArthur, better known as Miss Menopause.

The event was organised by our Women’s Community, one of NGN’s five colleague communities. These communities are committed to strengthening inclusion and belonging across the business. With 18% of NGN’s workforce being female, our community members play a crucial role in shaping our culture, policies and support systems to ensure everyone feels valued and heard.

This was the Women’s Community’s third annual in‑person event, and anticipation was high even before the day began. Several senior leaders expressed interest in attending. Ultimately, five members of our Executive Management Team, including three male directors, joined more than 40 colleagues for the session.

Miss Menopause’s open, honest and engaging style resonated strongly with attendees. The event sparked discussion around the realities of menopause and perimenopause and how workplaces can better support colleagues experiencing these stages of life.

What We Learned: Key Takeaways About Menopause in the Workplace

One powerful learning from the session was that menopause isn’t just a “women’s issue”. It’s a workplace issue. With an estimated 8 in 10 women in the workforce affected, building understanding and awareness benefits everyone.

Some of the key learnings included:

  1. The importance of open conversation

Menopause is often not spoken about at work, which can leave colleagues feeling isolated. Normalising open conversation is a critical first step in supporting affected employees.

  1. Greater awareness builds stronger teams

Understanding menopause symptoms, from brain fog to anxiety to sleep disruption. This helps managers and teammates know how to offer appropriate support.

  1. Support plans matter

NGN is already exploring a Menopause Action Plan ahead of the 2027 workplace action deadlines. This will help embed consistent, supportive practices across teams.

  1. Menopause affects everyone

Male colleagues shared their interest in learning how to better support the women in their lives, both at work and at home.

What Our Leaders Said

The event prompted meaningful reflections from leaders across NGN.

Claire Hodgson, Head of Finance and Executive Sponsor for the Women’s Community, said:
“Sharon is a truly inspirational speaker. Everyone learned and took something from the session. The interactive and attendee‑led format allowed for some terrific conversations, debates and learnings.”

Claire also highlighted the impressive impact of the Women’s Community so far.
“This is the community’s third in‑person event, and each year they get bigger and better. It’s been an honour to support the community as their Executive Lead. I cannot wait to see what they do for the rest of this year.”

John Richardson, Chief Operating Officer, added:
“This event was informative and valuable for everyone. I think we can all agree that every colleague who took part learnt something new about menopause, a topic which is too often not spoken about in workplaces.”

He also emphasised NGN’s commitment to creating an inclusive workplace in a traditionally male‑dominated industry.
“Developing a further understanding of a condition which we learnt many women in the workforce are going through helps us know what best practices we can put in place. Menopause doesn’t just affect women. Many of our male colleagues who attended are keen to have conversations on how best they can support the women in their lives.”

What’s Next for the Women’s Community

Following the event, the Women’s Community will bring together community members, team leaders and the Executive Management Team to develop a thoughtful, practical Menopause Action Plan for NGN. With more than 50 active community members and ongoing leadership refresh, the group continues to evolve its focus areas to ensure meaningful, progressive support for women across the organisation.

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Wakefield

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Wakefield to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Wakefield, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around mid April, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 16 March, temporary traffic lights will be in place on Aberford Road, at the junction with Barnstone Vale. These are expected to be in place until Thursday 19 March.

Then, from Friday 20 March, the road will be closed at this location until 5am on Monday 23 March. A signed diversion will be in place for motorists, and advance warning signs will be in place.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Wakefield.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Middlesbrough

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Middlesbrough to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Middlesbrough, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the beginning of May, has been planned in collaboration with Middlesbrough Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

On Monday 23 March, work will begin on the northbound carriageway of Marton Road, from the junction of Marton Way to the roundabout at Marton Burn Road. From this date, sections of the northbound carriageway will be closed and a lane filter will be in place.

David Cook, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Middlesbrough.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Harrogate

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Harrogate to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Harrogate, keeping homes and businesses safe, warm and connected.

The project, which has been planned in collaboration with North Yorkshire Council, will be spilt into two phases over 2026. Phase one is due to begin Monday 9 March and is expected to last around 5 weeks, with the second phase taking place in the same location starting in August and lasting until around November.

So that engineers can carry out the work safely and efficiently, and to protect the public, temporary traffic lights will be put in place on Yew Tree Lane from Monday 9 March between Ashville Sports Centre and Ashgarth Way.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks’ response to GEMA’s Final Determination

Read

Following extensive analysis of GEMA’s Final Determination on the RIIO-GD3 Licence Modifications, published 3 February 2026, the Board of Gas distributor Northern Gas Networks (NGN) has unanimously decided to appeal the outcome to the Competition and Markets Authority (CMA).

The appeal was submitted on 3 March 2026, with an outcome expected in Autumn 2026.

NGN CEO, Mark Horsley said: “NGN is a consistently high performing company in the gas distribution network industry. 

“NGN’s RIIO-GD3 investment plan is designed to deliver a fairer, greener future for the North of England, and at the heart of NGN’s strategy is our desire to deliver efficiency gains for the benefit of our customers in a sustainable way.

“The Final Determination gives us clarity on what we need to deliver for our customers, and we’re in great shape as a business to continue doing this from April.

“We do, however, consider that there is a fundamental error on a specific aspect of the Determination that we are asking the CMA to adjudicate and conclude on.

“We will be following the formal regulatory process in order to seek a resolution and correct this error.”

NGN’s grounds of appeal will centre on a key issue relating to GEMA’s approach to calculating Ongoing Efficiency, which risks negatively impacting customers.

NGN is the gas distribution network for the North East, northern Cumbria and much of Yorkshire, transporting gas to 2.9 million homes and businesses across the region.

 

Show less

Meet the Women in Leadership Powering the Future of Gas Distribution

Read

northern gas networks women in leadership eileen brown director

Celebrating the women in leadership shaping a fairer, greener future across our network.

 

For generations, the UK’s gas distribution networks have been the unseen backbone of daily life. Keeping homes and businesses safe and warm, powering industry, and helping communities thrive.

Today, as the energy landscape evolves, women across the sector are stepping forward with fresh ideas, empowered leadership, and an unshakeable drive to create a better, more inclusive future.

Here at Northern Gas Networks (NGN) we deliver gas to 2.9 million homes and businesses across the North of England. One of our focuses as part of our five year contract with Ofgem, the energy regulator, from 2026 – 2031, is ensuring our customers and communities recognise themselves in our colleagues.

However, this shift isn’t just about representation. It’s about signalling that there is a place for everyone here. This is based on embracing differences and valuing different perspectives. It is also demonstrating, through action, that the future of gas distribution is collaborative, creative, and full of opportunity.

It’s not a cultural initiative, but a strategic enabler of safety and trust.  It widens the talent pipeline and supports long term operational resilience.

Celebrating the Women Leading NGN Forward

Gas distribution has traditionally been a male-dominated space, especially in operational and engineering roles. Yet across the UK, more women are entering the field. From technical apprentices and engineers to community leads, data specialists, sustainability experts and senior leaders.

In our company, we are embedding inclusion into everyday culture, modelling allyship, and helping colleagues feel confident, heard and supported. This starts from the top down.

Leadership representation matters. At NGN, three talented female directors are helping shape the organisation’s culture, strategy and customer experience.

Claire Allcock, our HR Director, has over 29 years of experience across a number of sectors, including several more traditional, male-dominated industries such as the legal sector. Her focus and commitment are to ensure people are always at the heart of everything we do at NGN.

“For me, leading with a focus on people, wellbeing, and openness is what helps create a thriving, inclusive workplace.” She says. “Ensuring all colleagues feel comfortable doing their best in their roles is a core NGN value.

“For our female colleagues, this is vital. As a mother myself, I know all too well the balance of a professional career and being present for my sons. As a business, we recognise this too, and providing policies like enhanced parental leave (for both mothers and fathers) and the ability to buy additional holiday days where needed, and flexible working arrangements where possible are vital gestures that, as a company, we can provide, making huge impacts in the day-to-day.”

Driving positive change through our Women’s Community

Another one of our female leaders is Claire Hodgson, Head of Finance. Not only does Claire offer coaching and mentorship opportunities for female colleagues looking to advance their careers, but she is also our executive sponsor for NGN’s Women’s Community.

“Women should have help and support in taking the next steps in their careers.” She says. “It’s not about telling them what to do or how to act, but giving them support and confidence to show off their own unique skills and abilities that will bring future success for the company.

“You really see this passion from our Women’s Community. The community is open to everyone, and members openly discuss best practices and initiatives to move NGN forward.

“This community has organised several speakers outside of the business to come in and lend their expertise in different areas. In fact, we have a guest speaker coming up for a special International Women’s Day event focused on navigating Menopause.  Open to all, the event has received interest from male and female colleagues alike. That is the impact this female-led community is having on the culture of NGN.”

Inspiring the next generation

Representation matters. Every woman stepping into the gas distribution sector sends a clear message: that there is space for you here.

Space to build a meaningful career, to influence change, and to thrive in an industry that impacts millions of lives every day.

Whether they’re leading operational innovation, shaping environmental strategies, or supporting communities, women are not just part of gas distribution’s story; they’re key writing its future.

 

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Ormesby, Middlesbrough

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Ormesby, Middlesbrough to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Ormesby, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the middle of April, has been planned in collaboration with Redcar and Cleveland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be in place.

The final phase of this essential work is taking place on Orchard Way. From Monday 2 March, temporary traffic lights will be in place from the junction of Ainstable Road, moving south to the Pied Piper pub.

David Cook, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Middlesbrough.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Industry-leading Young Innovators Council nominated for ‘Better Society’ Award

Read

Northern Gas Networks’ (NGN) industry-leading Young Innovators Council (YIC) – which offers young people aged 14-19 the opportunity to discuss social and environmental issues and challenges important to them, and inform key decision making – has been shortlisted for another award.

The YIC is one of the contenders for ‘Impact Company of the Year’ at the Better Society Awards which celebrate the efforts that commercial organisations are making to create a more equal, ethical and sustainable world.

The Awards have been running for 11 years and are organised by the Better Society Network, which also encourages positive environmental, social and governance (ESG) efforts and aims to inspire organisations to improve their ESG commitments.

NGN teamed up with the social enterprise Solutions for the Planet to launch the YIC in 2020, and continues to partner with them to ensure its decisions reflect the views of its future customers and colleagues, and to challenge NGN to make decisions mindful of future generations.

NGN delivers gas to 2.9 million homes and businesses across the North of England – and the YIC’s hugely valuable insights tell NGN what matters to their customers of the future, such as climate change, sustainability, the transition to net zero and ongoing challenges linked to the cost of living.

Recently, the YIC’s feedback helped shape NGN’s Business Plan for 2026-2031 which outlines a fairer, greener future for the North of England.

Last year, the YIC was nominated for ‘Best Use of Innovation in Customer Engagement’ at the Engage Awards, and also made the shortlist for the ‘Business Innovation’ Award at IGEM’s Gas Industry Awards.

Jenny Wilkinson, Stakeholder Engagement and Research Lead at NGN, said: “We’re really proud that the YIC have been nominated for another award, which is further proof of its wide-reaching and demonstrable impact.

“The YIC was a first for the energy sector and has helped shape Northern Gas Networks’ business plan, as well as future-proofing the organisation. It has built relationships, fostered genuine collaboration and is a true social mobility success story.

“The members’ voices have helped us prioritise delivery programmes, flagged blind spots, and challenged the business to be braver and more ambitious in the decisions it takes.”

Claire Fitton, Youth Insights Manager at Solutions for the Planet, said: “NGN was an early adopter in truly embedding youth insight. Working with NGN to recruit, support and facilitate this panel of brilliant young minds has shown what’s possible when businesses truly listen to and learn from the next generation.”

Membership of the YIC provides a genuine pathway into a career in the sector. Imogen Stout was a YIC member while she studied Electrical Engineering at Durham University, and has now joined NGN as a full-time Hydrogen Graduate Engineer – showing how the YIC is helping to establish a true talent pipeline.

YIC members codesigned NGN’s new work experience programmes and a schools net zero engagement programme (which has now been delivered to more than 100 schools), influenced NGN’s sustainability strategy and helped the organisation develop a framework for long-term change.

132 young people aged 14-19 have been YIC members since its inception in 2021. 74 different schools across our region have been represented, with 64% of members identified as ethnically diverse. 42% were eligible for Free School Meals, and 17% identified as having a disability or long-term condition.

The Award winners will be announced in May – watch this video to find out more about the YIC:

Show less

We’re carrying out essential upgrade work to maintain a safe and reliable gas supply in Holbeck, Leeds

Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Holbeck, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to be completed around the end of April, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

From Monday 2 March there will be rolling temporary traffic lights starting on Top Moor Side at the junction of Recreation Grove, finishing on Domestic Street at the junction of Pleasant Street. The lights will be in place for the entire duration of the project. To minimise disruption, they will be manned during peak times.

Chris Reed, Central Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less