Prepare today. Safer tomorrow
Keeping your home safe, warm and energy efficient is important all year round. Whether your looking for advice on carbon monoxide safety, ways to reduce your energy use or guidance on looking after your boiler and gas appliances, our resources are here to help.
Explore our practical advice and useful information to help you spot potential risks, take preventative action and make informed decisions about your home.
From understanding the signs of carbon monoxide to improving energy efficiency and keeping your boiler working safely and reliably, you’ll find guidance to help you feel informed and prepared.
An annual service by a Gas Safe registered engineer is essential for all gas appliances in your property.
It will help keep your heating and hot water working safely and reliably – and everyday life running smoothly.
Never attempt any DIY servicing, as this will put your household at risk.
You can’t see, smell or taste carbon monoxide – and it is very poisonous.
Know the symptoms of carbon monoxide poisoning – headaches, nausea, dizziness, breathlessness, collapse and unconsciousness.
Protect the people you love. Invest in a carbon monoxide alarm and test it regularly.
If you smell gas or suspect carbon monoxide, call the National Gas Emergency Service on 0800 111 999.
If your boiler has stopped working and its winter time, make sure you check existing external pipe insulation (where it’s visible) to make sure it’s in good condition. If your pipes have frozen, our simple guide could help you get your boiler back up and running again.
Simple changes around the home could help reduce your energy use and lower your bills.
Join the Priority Services Register if you may need extra help, due to your medical or personal circumstances, if your gas supply is ever interrupted in the future.
Check if your eligible to join and find out how we can support you when you need us most.
We invest in the gas network beneath your feet to help keep your gas supply safe and reliable, today and in the future.
While out of sight under roads and pavements, our pipe network plays a vital role delivering gas to 2.9 million homes and businesses every day.
We continually invest in upgrading and maintaining our network. By renewing ageing pipes, we keep the gas flowing safely while reducing the risk of future disruption.
We invest in flood protection and monitor critical equipment around the clock to help keep your gas supplies flowing.
We use helicopters to inspect our network of high-pressure pipelines. These checks help inform our maintenance and future investment plans.
We operate 24/7 and our teams are ready to respond if you smell gas or suspect carbon monoxide.
We have a fleet of 4×4 and multi-terrain vehicles so we can support you, whatever the weather.
From the frontline to our back office teams, we’ll be there for you if you need us – and if we ever need extra help we have mutual aid agreements in place.
This means we can bring in teams from neighbouring gas distribution networks to help us restore gas supplies in a wide-scale loss of gas supplies, if we ever need to.
Check out our free resources full of gas and carbon monoxide safety advice and top tips to help keep you safe and warm.
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DownloadYour winter-ready guide
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DownloadPartner pack
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Learn MoreOur YouTube channel
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DownloadSafe and warm posters (A4)