We're with you all the way
We provide new gas connections services to much of Yorkshire, the North East and northern Cumbria. Every year we connect another 7,000 homes and businesses to our network plus around 3,000 alterations.
We are customer focused so we do everything we can to make the process as clear and simple as possible for you.
That’s why we consistently receive customer feedback scores that make us stand out in our industry. But we’re not content with that and we’re always working to give our customers the best service.
Our experienced Connections team will help you every step of the way, from providing you with a quote and design plan to laying the pipe, filling in the hole and leaving everything as we found it.
Our average lead times are between four to eight weeks so it’s important that you apply as soon as possible.
The estimated costs for a standard domestic connection (depending on the distance from the gas main) are £562 (excl. VAT) for NGN to carry out the all the work, £344 (excl. VAT) if the customer carries out the excavation before we work on the pipes, or £297 (excl. VAT) if the connection is on public land.
You can call us on 0800 040 7766, option 2 for information on lead times in your area. Our team is here to help. There is a charge for the work we carry out but if you are in financial difficulty there are ways we can help. You’ll find out more in these pages.