What to expect | Northern Gas Networks

We're with you all the way

We provide new gas connections services to much of Yorkshire, the North East and northern Cumbria. Every year we connect another 7,000 homes and businesses to our network plus around 3,000 alterations.

We are customer focused so we do everything we can to make the process as clear and simple as possible for you.

That’s why we consistently receive customer feedback scores that make us stand out in our industry. But we’re not content with that and we’re always working to give our customers the best service.

Our experienced Connections team will help you every step of the way, from providing you with a quote and design plan to laying the pipe, filling in the hole and leaving everything as we found it.

There are alternative companies to Northern Gas Networks that can be used to either make a new connection, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s) and can be found on the Lloyds Register website.

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Pricing and timescales
What to expect
Pay online
Funding help

8 steps to getting connected

There are just eight simple steps to getting connected. The current waiting time for a gas connection is approximately 6 to 8 weeks from the date we receive payment and acceptance.

For the process in a glance watch our handy video guide.

Watch the video

1. Checklist

Before you begin the connection process please the look at checklist below. This will ensure you have everything to hand before you begin.

Your connection checklist

If you’re a domestic customer struggling financially, we might be able to help you get connected. We may also be able to get you funding for a new heating system. Find out more on our funding help page.

2. Apply

Once you have read through the relevant checklist you can either complete our online form or download a pdf copy.

Apply now

To connect one to four properties, please complete our domestic connections form
To connect a commercial or industry property and/or to connect five or more properties please complete our commercial connections form
To make a domestic alteration please complete our alterations form
To request a disconnection please complete our disconnections form

3. Acknowledgement and quote

You will receive an email with your unique reference number within two days.

You will then receive a quote for your work within:

6 – 11 working days for domestic properties
21 working days for commercial/industrial properties

Please note, each connection will be reviewed individually and may become exempt from the above timescales. For more information please see our Guide to Costs, and our Guaranteed Standards of Service.

4. Payment

If you are happy with the quote that you have been provided you can:

Pay online

Call us on 0800 040 7766 (option 2)
Write to us at Connections Team, 1100 Century Way, Thorpe Park Business Park, Colton, Leeds LS15 8TU
Pay by BACS

At this stage you must ensure that all consent/easement forms are filled in and returned to us. No work can be undertaken until these are received.

5. Pre-work checks

Once you’ve paid we’ll call you as soon as possible to arrange a suitable date to carry out the works – this can take up to 20 working days.

Please note, lead times vary due to restrictions in place by the local authority and scope of works required.

At this point you can also arrange for your meter to be fitted. For more information regarding meters, and meter suppliers, have a look at our useful information

6. Work starts

Before work starts we may drop off some safety equipment and/or mark up existing utilities underground where we’ll be working.

The time it takes to carry out the work will vary depending on the type of connection being carried out, but we’ll keep you up-to-date throughout the works on how we’re getting on.

Please feel free to ask any questions, we’re a friendly bunch.

7. Tidying up after ourselves

Once we have completed the connection our Reinstatement Team will come back within five working days to put things back to normal.

You can find out more about our reinstatement process in our Putting things back to normal leaflet.

You will also receive our Certificate of Guarantee that offers a two-year guarantee against defective materials and workmanship for the work we’ve completed.

8. Keeping you happy

We want to make sure that you’re happy from start to finish.

If you’d like to discuss any aspects of the work you can call your Connections Customer Advisor on 0800 040 7766 (option 2) or email: gasconnections@northerngas.co.uk.

Once we’ve completed our works you may be asked to fill in a survey, either from us or from our regulator Ofgem. All feedback helps us to improve our customer experience so even if you don’t receive a call or a survey, we’d still love to hear from you.

Customer Care Team

0800 040 7766

Connections Team