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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Allerton, Bradford to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Bradford area, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid September, has been planned in collaboration with Bradford Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Monday 3 August, four way traffic lights will be in place on Haworth Road, at the junction of Cottingley Road, Wilsden Road and Stony Lane.

To minimise disruption, the lights will be manned from 7am to 7pm.

Chris Green, Business Operations Lead for Northern Gas Networks said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Allerton.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Whether you’re camping, staying in a caravan, booking a cosy cottage or travelling abroad, add carbon monoxide safety to your holiday checklist.

When we pack sun cream, walking boots or travel documents, we can overlook it. That’s why it’s important to take a moment to think about carbon monoxide (CO) safety before you go.

Being carbon monoxide aware is not just another task. It can save your life and protect the people travelling with you.

Carbon monoxide is a poisonous gas. You can’t see, smell or taste it. Fuels such as gas, charcoal, wood, petrol, oil or coal produce it when they burn.

Your risk can increase on holiday as you’re using unfamiliar appliances, portable cooking equipment, barbecues or generators.

Know the signs of CO poisoning

People can mistake carbon monoxide poisoning for flu, food poisoning, dehydration or a hangover. Symptoms include headaches, dizziness, nausea, vomiting, weakness, tiredness, confusion and shortness of breath. In serious cases, people can lose consciousness.

Stay vigilant. If symptoms improve when you leave your room, tent, caravan, cabin or accommodation, but return when you go back inside, treat it as a warning sign.

Act quickly. Get everyone into fresh air and stop using any appliance that may produce carbon monoxide. Seek medical advice and do not go back inside until a Gas Safe professional has fully checked the area.

Think about buying a portable carbon monoxide alarm

A carbon monoxide alarm is small, but it can make a big difference.

If you’re going away, consider buying a portable, audible carbon monoxide alarm. It matters most if you’re staying in a tent, caravan, motorhome, boat, holiday let or somewhere where you do not know what alarms are fitted.

Choose an alarm that suits travel and the place you’ll use it. For camping and caravanning, choose one designed for leisure accommodation. Check it meets the right British Standard for caravans and camping. Always check the battery, test it before you travel and follow the manufacturer’s instructions on where to place it.

Top carbon monoxide awareness tips for your holiday

• Ask questions when booking. If your accommodation has gas appliances, fires, log burners or fuel-burning heaters, ask if someone has serviced them. Also ask if it has a working carbon monoxide alarm.
• Keep fuel-burning appliances outside unless they are designed and installed for indoor use. Portable gas, charcoal, petrol, diesel or solid fuel appliances can be extremely dangerous in enclosed spaces.
• Check appliances before use. Look for damage, poor maintenance, black marks, staining, unusual smells or condensation. Watch for lazy yellow or orange flames where you would expect a blue flame.
• Ventilation matters. Never block vents in caravans, motorhomes or holiday accommodation. Make sure appliances have enough fresh air to run safely.
• Be extra careful abroad. Safety standards, servicing rules and alarm requirements can vary by country. Taking your own portable alarm can give you extra reassurance.
• Don’t use cooking equipment for heating. Camping stoves, gas cookers and barbecues are for cooking. Do not use them to warm tents, awnings, caravans or rooms.
• Never bring a barbecue inside. Lit, smouldering and recently used barbecues can all give off carbon monoxide. They can still pose a risk even when they look cool. Leave them outside and a safe distance away.
• Keep your distance from generators. Never run a petrol, diesel or gas generator inside or near a tent, awning, caravan, motorhome or cabin. Keep it away from open doors and windows too.
• Know what to do in an emergency. If an alarm sounds or you suspect carbon monoxide, get everyone into fresh air. Call for help and seek medical advice. Do not go back inside until a Gas Safe engineer has checked the area.

Camping and caravanning: what to remember

Tents, awnings, caravans and motorhomes can be small, enclosed spaces so carbon monoxide can build up quickly.

Never cook inside a tent or awning and don’t bring disposable barbecues, charcoal grills or portable heaters inside to keep warm. Also do not sleep with fuel-burning equipment running nearby and never bring a BBQ indoors, even after you put it out.

If you own or hire a caravan or motorhome, ask a Gas Safe professional to check and service the gas appliances.

If you hire one, ask for the latest safety check records. Also make sure you know how to use gas appliances safely before you travel.

Questions to ask about your accommodation before you travel

Before you book a cottage, apartment, lodge, glamping pod, holiday home or overseas accommodation, check the carbon monoxide basics.

Ask if the accommodation has fuel-burning appliances. Check when someone last serviced them. Ask if it has a carbon monoxide alarm and when someone last tested it. If it does not have one, consider taking an audible, portable alarm with you.

If you arrive and have concerns about any gas appliances, contact the owner, host or holiday representative immediately. Do not use the appliance until someone has checked it and reassured you.

Make carbon monoxide awareness part of your packing list

A safe holiday starts before you leave home. We often pack plasters, painkillers and antiseptic creams for first aid. Remember illness prevention too, and stay carbon monoxide safe.

Put a portable carbon monoxide alarm on your packing list. Also, talk to your travel companions about the signs of carbon monoxide poisoning. Make sure they know never to use barbecues, stoves, heaters or generators in enclosed spaces.

Carbon monoxide is silent, invisible and potentially deadly. A few simple steps can help reduce the risks for everyone.

Wherever you’re heading this holiday season, stay aware and informed and make carbon monoxide safety part of your journey.

You can find more free advice at northerngasnetworks.co.uk/co-advice

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Workington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the Workington area, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the start of September, has been planned in collaboration with Cumberland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Work Details

From Monday 10 August, a road closure will be in place on the Harrington Road, between John Street and Peter Street. Parking will also be restricted along this section, no parking cones will be issued during the works.

Dan Hind, Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them to continue to maintain a safe and reliable gas supply to the residents and business owners of Workington.

“Shops and businesses in the area will remain open as usual and we will be working hard to complete this essential project as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN) is delighted to have been shortlisted for three awards in the UK Customer Experience Awards 2026 (UKCXA).

NGN joins other organisations from a wide range of sectors in being nominated for ‘Best Customer Centric Culture’, ‘Best Employee Driven CX’ and ‘Customers at the Heart of Everything We Do’.

The UK Customer Experience Awards (UKCXA) is a prestigious celebration of customer experience excellence in the UK, recognising organisations that place customers at the heart of everything they do.

Championing innovation, best practice and outstanding performance

Since 2010, UKCXA has championed innovation, best practice and outstanding performance in CX.

Kirsten Wood, Customer Care Manager at Northern Gas Networks, said:

“We’re delighted to have been shortlisted for three awards at the UK Customer Experience Awards. To be recognised across multiple categories is a real moment of pride for us, as it reflects the dedication, compassion and commitment our colleagues show in supporting customers every day.

“At Northern Gas Networks, people are at the heart of everything we do. As the company responsible for delivering gas to 2.9 million homes and businesses across the North of England, every decision we make starts with our customers.

“Whether it’s keeping people safe and warm, supporting those in vulnerable situations, or listening to customer feedback to shape and improve our services, we’re committed to delivering the best possible experience for the communities we serve.”

Customer engagement is vital

Jenny Wilkinson, Head of Customer and Stakeholder Strategy at NGN, said:

“For us, great customer experience is about listening carefully, understanding what matters most to the people and communities we serve, and using that insight to shape the decisions we make every day.

“Customer engagement plays a vital role in helping us make better, fairer and more informed decisions. It challenges us, broadens our perspective and ensures we’re not designing services in isolation, but with real input from the people who rely on us. That is especially important as expectations change and as we continue to support a diverse range of customers across the North of England.

“We are proud to have this work recognised externally, but we also see it as encouragement to keep improving. These nominations show that when you genuinely listen, act on feedback and place customers at the centre of your culture, it makes a measurable and meaningful difference.”

Neena Miskelly from UKCXA said:

“Being shortlisted for the UKCXA 26 finals should fill everyone at NGN with huge pride, it’s a real badge of honour. The Awards have been running since 2010, and are recognised by many as the most credible customer experience awards in the country.

“Making the finals puts a spotlight on the great work everyone in the team does on a daily basis to give customers the service they deserve.”

NGN will now put together presentations ahead of an online judging process in September, and the winners will be announced in October.

Find out more about the awards here.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Gillas Lane West, Houghton-le-Spring to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Houghton-le-Spring, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around mid October, has been planned in collaboration with Sunderland City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Friday 24 July, temporary traffic lights will be in place on Gillas Lane West up to the Burn Inn pub.

From Monday 7 September, the lights will be removed and Gillas Lane West westbound will be closed. Traffic will only be able to travel east towards the traffic lights outside the Burn Inn pub. There will be a clearly signed diversion in place for motorists travelling west.

Iain Clark, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Houghton-le-Spring.

“We have worked closely with Sunderland City Council to ensure that much of the work is carried out during the school holidays to minimise the disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Leeds Road, Kippax to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Kippax, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Monday 10 August there will be temporary traffic lights on Leeds Road, at the junction of Selby Road. These will be in place for approximately 2 weeks.

Chris Reed, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work on Selby Road, Leeds to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Leeds, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with Leeds City Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Wednesday 22 July until Tuesday 28 July there will be a lane closure on Selby Road, near the junction of Knightshill. Traffic will still be able to travel in both directions, however motorists in the area may experience delays as a result of this essential work.

From Tuesday 28 July to Thursday 6 August, all vehicles will use the bus lane. The existing bus stop will be suspended, and replaced with two temporary bus stops – one close to the Lidl, and another on Selby Road close to the junction of Willow Well Road.

From Thursday 6 August to the end of the work, a road closure will be in place affecting motorists heading southbound on Selby Road. A fully signed diversion will be in place.

Chris Reed, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Leeds.

“We have worked with Leeds City Council and other stakeholders to carry out this work during the school holidays, minimising the disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Starbeck to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Starbeck, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Monday 20 July, so that engineers can carry out the work safely and efficiently, and to protect the public, temporary traffic lights will be in place between Camwal Road and The Avenue.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Starbeck.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hartlepool, keeping homes and businesses safe, warm and connected.

The project, which is expected to finish around the end of August, has been planned in collaboration with Hartlepool Borough Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Wednesday 15 July, the junctions from the Wooler Road roundabout to the junction of the Grove will be closed to all traffic. A fully signed diversion will be in place via York Road and Park Road.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: [email protected].

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.