If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Customer Care Team
0800 040 7766

customercare@northerngas.co.uk

Connections Team
0800 040 7766

gasconnections@northerngas.co.uk

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
About us Latest news

Latest news

We think it’s important to keep you up-to-date with what we’re up to. From network updates to national announcements, you’ll find it all here.

What's happening?

  • Filter by:

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Pontefract

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Pontefract.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will start on Monday 25th March and is expected to take approximately 2 weeks to complete. It has been planned in collaboration with Wakefield Council.

So that engineers can carry out the work safely and efficiently, and to protect the members of the public, some traffic management measures will be put in place.

From Monday 25th March there will a lane closure in both directions on the A639 (Park Lane and Front Street); filtering traffic into single lanes. There will also be a road closure coming off the A639 onto Stuart Road. These will be in place for approximately two weeks.

Advance warning signs will be displayed prior to works starting and a signed diversion will be put in place.

Chris Reed, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Pontefract.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks partners with NEA and UK gas distribution networks to launch ‘Warm Homes, Healthy Futures’ national health programme

Posted on
Read

Northern Gas Networks (NGN) in partnership with National Energy Action and together with the UK’s other gas distribution networks, Cadent, SGN and Wales & West Utilities, has launched ‘Warm Homes, Healthy Futures’, a nation-wide fuel poverty and health programme. This multi-year project will connect health professionals and local public health bodies with energy advice and other specialist services including income maximisation, servicing and home improvements, to support people to live in warm and safe homes and improve their health.

The programme was launched at an event at the House of Lords today (19 March 2024) with Minister Solloway, Parliamentary Under Secretary of State and Minister for Energy Consumers and Affordability at the Department for Energy Security and Net Zero; Baroness McIntosh, President, National Energy Action: Action for Warmer Homes; and Adam Scorer, CEO, National Energy Action (NEA).

The collaborative programme will be coordinated nationally, and delivered locally in communities where there is high need and limited existing support with the aim of leaving a lasting legacy.

Mark Horsley, CEO, Northern Gas Networks, said: “As a gas network based at the heart of the region that we serve, we have a responsibility to ensure that people are safe and warm in their homes both now and in the long term and to work with our partners to help create healthier communities throughout the North.

“We’re delighted to be working with National Energy Action and the other UK gas distribution networks to lead ‘Warm Homes, Healthy Futures’, our most ambitious collaborative project to date, which will help to understand and address the root causes of fuel poverty and target those who need support most, improving the quality of life for thousands of people living not just here in the North, but throughout the UK.”

Details of the projects to be rolled out across the Northern Gas Networks’ geography will be published here in the upcoming weeks.

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Darlington.

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Darlington.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Haughton Road will start on 23rd of March and expected to last three weeks.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 23rd of March, there will be a closure at the junction of Hundens Lane and Haughton Road for the duration of the work. There will be a fully signed diversion in place.

Nick Younger, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Darlington.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks Update on essential upgrade work to maintain a safe and reliable gas supply in Ouston, Chester le Street  

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Ouston.

We would like to confirm that the work is progressing well and to plan.

The temporary traffic lights have now been removed from Greenford Lane. However, due to the location of the excavations we will need to erect the lights on the junction of Aberfoyle and Greenford Lane for the day on Saturday the 16th of March, and again on Saturday the 23rd of March to complete the reinstatement.

We have planned this reinstatement work to be carried out on a Saturday to minimise disruption to traffic at commute times.

Ashley Whitfield, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Ouston and surrounding areas.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

ENDS

 

 

 

 

Show less

Northern Gas Networks secures innovation funding for feasibility projects exploring the role of gas in supporting net zero

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, has been awarded £300k innovation funding for two feasibility studies exploring how a future gas network would support delivery of net zero to the UK.

The projects are funded by energy network users and consumers through the Strategic Innovation Fund (SIF), an Ofgem programme managed in partnership with Innovate UK.

The fund’s purpose is to support network innovation that will contribute rapidly to achieving Net Zero at lowest cost, deliver real net benefits to networks, energy users and consumers and help the UK become a ‘Silicon Valley’ of energy.

NGN will use the funding for two project ‘discovery’ phases, an initial research step essential to understanding the potential outcomes, challenges and resources required for further development.

PATCH (Production And Long-Term Containment of Hydrides) is examining the feasibility of alternative hydrogen storage mediums.

Working in partnership with Teesside University and Frazer-Nash Consultancy, it seeks to understand the market for using chemical hydrides (a chemical compound containing hydrogen) as a storage vector for hydrogen and coupling their production to industrial hubs, reducing energy requirements and distributing storage throughout the UK.

Meantime, the Regional Energy Strategic Modelling project (RESM) is a whole systems modelling study exploring how all gas, water and power networks can work better together through strategic planning to support regional decision-making for low carbon infrastructure, and support constraint management of the electricity system.

It’s being delivered with Durham University, DNV, Northumbrian Water and Northern Powergrid.

Nick Smith, Innovation Manager for Northern Gas Networks, said: “We’re really excited that the opportunity for what these two projects represent has been recognised through the funding for an initial discovery phase.

“As a gas network we know we have a responsibility to our 6.8 million customers to support delivery of net zero at the lowest possible cost, and this work can play an important role in understanding how we can achieve that, and make that difference in a faster, more efficient way.”

You can learn more about both projects by watching these short films on PATCH and RESM.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

Show less

Emergency repair work underway in Silver Street, Halifax 

Posted on
Read

“Our emergency engineers responded to a report of a gas escape outside Yates’s Wine Lodge on Silver Street, Halifax, yesterday afternoon (7 March) and made the situation safe.  

“The safety of our customers, members of the public and our engineers is our priority, and it was necessary to temporarily close Yates’s Wine Lodge while our team carried out work to repair the pipe. We were pleased to confirm to the Yates’s Wine Lodge team earlier today that the pub is now safe to reopen. 

“Our engineers are now working to complete the repair to the gas pipe in the street. Our specialist reinstatement teams will then carry out work to return the road to normal which we expect to be complete by the middle of next week.” 

“We apologies for any inconvenience caused, however the safety of the public is always our priority.” 

ENDS 

 For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.   

  Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.  

 

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hedon

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hedon.

The ageing metal pipework is being upgraded to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work which began on the 2nd of January 2024 and is expected to be complete on the Friday 5th April, has been planned in collaboration with East Riding of Yorkshire Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management has been put in place.

On Monday, we implemented a road closure on Station Road from due to the location of the gas main. This closure has now been removed and the road is now open.

A final closure on Baxter Gate from George Street junction will be implemented on Monday the 18th of March for three weeks reopening from Friday the 5th of April.

Chris Keith, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hedon.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

Show less

Removal of former Gas Tower – Gas Holder No.6, Cripplegate, Halifax 

Posted on
Read

Removal of former Gas Tower – Gas Holder No.6, Cripplegate, Halifax

Northern Gas Networks (NGN), is the gas distributor for the North of England, deliverying gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire.

Mark Johnson, Senior Project Manager for Northern Gas Networks (NGN) said: “We can confirm that the dismantling of the gas holder known as Gas Holder No.6 in Halifax is currently ongoing. The entire project is set to be completed by the end of June 2024.

“For over 100 years, gas holders were a vital part of the gas network. The Halifax gasworks site opened in March 1823 and was operational until 1969. During this time there were a total of 6 gas holders on site supplying the district. Since 1969 all plant and gas holders have been taken down, apart from No6.

“Gas holders are no longer needed as advances in network technology means the gas network itself is a giant storage system which responds to peaks in demand. We’ll be removing 47 holders from our network by 2026.

 “We have made a regulatory commitment to take down redundant structures to eliminate the safety, social and environmental risks.

 “We know how important these structures can be to communities, so would encourage anyone with memories of the holder to share them with us by emailing gasholdermemories@northerngasnetworks.co.uk .”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, seven days a week.

 

ENDS

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool.

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hartlepool.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on A689 at Owton Lodge roundabout will start on the 6th of March 2024 and is expected to last for two weeks. It has been planned in collaboration Hartlepool Borough Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 6th of March, we will have a lane closure on the roundabout of A689/Owton Lodge, in conjunction with this, Seaton Lane will be closed west bound from Brenda Road roundabout. Traffic will still be able to travel east bound from the A689 onto Seaton Lane.

Michael Stevenson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Show less

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Barnard Castle

Posted on
Read

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Barnard Castle.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

Major gas mains replacement work will be starting in Barnard Castle as of the 11th of March and will last for approximately 15 weeks. This has been planned in collaboration with Durham County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 11th of  March we will be starting our work on Hall Street, George Street, and part of the High Street. We will be working here for approximately two weeks, with a closure on Hall Street at the junction of Queen Street. Access will be via Ware Street. On street parking will be limited during this time.

Whilst we are working on the High Street, temporary traffic lights will be in place for the same two-week period, between Darlington Building Society and William Peat Butchers.

From around the 8th of April we will be working on Newgate, from Barnard Castle School to the junction of Park Terrace. We will be working here for approximately three weeks, with temporary rolling traffic lights in place.

We will be continuing our work in the following areas, Kalafat, Cook Lane, Wilson Street, Victoria Street and Birch Road.

Jack Hepplewhite, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Barnard Castle.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

 

 

 

 

Show less
Looking for something else?