If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
[email protected]
Connections Team
0800 040 7766 (Option 2)
[email protected]
Stakeholder Relations Team
[email protected]

      Your gas bill

      Everything you need to understand the part of your bill that pays for distribution costs and how our regulator sets network charges.

      Two young children running around a living room

      What you pay for

      The energy regulator, Ofgem, oversees and approves the prices that Northern Gas Networks can charge gas shippers to move gas through our pipes on behalf of the gas suppliers – the companies that customers buy energy from.

      This money goes toward making sure our pipes are safe and reliable, delivering our 24/7 emergency response service and preparing our network for the future to continue to keep homes and businesses warm and industry powered up.

      Hand turning knob on thermometer on radiator

      How much do you pay today

      Today, our customers pay an average of £199 a year (less than £17 a month) for the services they receive.  By investing our profits to make our business run more smoothly, we ensure that we keep prices to a minimum without compromising our high levels of service.

      What's included for less than £17 a month

      northern gas networks your gas bill
      Providing a reliable service today
      northern gas networks your gas bill
      24-hour gas emergency service
      northern gas networks your gas bill
      Modernising the network for the future
      northern gas networks your gas bill
      Innovation & outputs incentives
      northern gas networks your gas bill
      Funding previous investment in the network
      northern gas networks your gas bill
      Taxes and license fees
      Providing a reliable service today

      This includes the cost of operating and maintaining equipment to transport gas to you safely and reliably.

      24-hour gas emergency service

      Our engineers are available around the clock to respond to gas emergencies. We’ll arrive within 1 or 2 hours of a gas escape being reported.

      Modernising the network for the future

      This includes replacing old, metallic pipes with more reliable plastic versions.

      Innovation & outputs incentives

      This includes improving customer experience and reducing carbon emissions.

      Funding previous investment in the network

      These are the costs of repaying past investments to construct today’s network, like a bank loan.

      Taxes and license fees

      This is taxes and license fees paid to central and local government.

      Woman looks down at saucepan on a hob

      Keeping costs down

      Big infrastructure projects cost a lot upfront and deliver benefits over many years. Investor funding allows NGN to spread costs over time, rather than passing them straight onto customer bills. This helps keep energy costs more stable and affordable.

      Useful resources

      • Priority Services Register

        A free service that helps us support customers who may need extra assistance, such as older people and those with disabilities or health conditions. By joining, you can get additional help like  priority support in an emergency, and information in a format that works for you.

        Click To Join
      • Energy Savings Advice

        Find top tips to reduce energy bills, support to stay safe at home and get access to independent help and advice.

        Find Out More
      • Customer Business Plan

        Read about our vision for a fairer, greener future and how we’re investing to deliver our customer commitments from 2026 – 2031.

        View Our Plan

      Can't find what you're looking for?

      We’re here to help. If you have a question that’s not answered here or are unsure of what you need, get in touch with us for more information.

      Contact Us