Sustainability
Our approach to sustainability is centred on people and planet.
We are building a safe, inclusive and resilient workforce, supporting thriving communities, reducing our environmental impact and helping deliver a fair, affordable and inclusive transition to a low carbon future.
Our sustainability approach
Our sustainability approach is about balancing the needs of people, communities and the environment.
Through our People and Planet Strategy, we’re reducing our environmental impact, supporting our workforce and communities, and helping deliver a fair and affordable energy transition, while continuing to provide the safe and reliable service our customers depend on.
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Protecting the environment and reducing our impact wherever we can
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Making long‑term decisions that keep energy safe, reliable and affordable
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Supporting the communities we serve and the people who work on our network
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Working responsibly with our supply partners to drive positive change
Our strategy is built around 12 clear commitments, with measurable targets through to 2050, and strong governance to make sure we deliver on what we’ve promised.
We also align our work with the United Nations Sustainable Development Goals, concentrating on the areas where we can make the greatest difference for customers and communities.
Explore our commitments below.
Protecting our environment:
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Enable affordable, decarbonised heat, power and transport
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Produce less waste and recycle it all
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Eliminate air pollutant emissions and reach Net Zero by 2050
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Manage our land to benefit the environment
Helping our people and communities thrive:
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Enhance access to opportunities
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Prioritise collegue safety and wellbeing
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Build a diverse workforce and reduce inequality
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Ensure access to safe and affordable energy for customers and vulnerable communities
Our governance commitments ensure we have responsible, transparent and resilient governance in place to support the delivery of our People and Planet commitments.
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Ensure robust risk management framework and processes
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Transparency and accountability
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Partner responsibly and hold suppliers to sustainability standards
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Maintain robust cyber resilience
Our People and Planet Strategy is delivering real benefits for our colleagues, customers, communities and the environment. Here are some of the highlights from 2025.
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96%
score in our second GRESB Infrastructure Asset assessment
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814
colleagues trained around customer vulnerability, neurodiversity and dementia
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6%
reduction in greenhouse gas emissions
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72,000
hours of training delivered to colleagues
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280
days volunteered by our colleagues
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7,224
trees planted in our region
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565km
of metallic pipes replaced with durable plastic ones
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87%
suppliers complying with NGN Supplier Code of Conduct
Transparency & reporting
Explore our key reports and publications to learn more about our People and Planet Strategy, the progress we’re making, and the impact we’re delivering for our colleagues, customers, communities and the environment.
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DownloadAnnual Sustainability Report
This report outlines our long-term environmental, social and governance commitments and highlights progress against our sustainability objectives for the year. It aligns with our People & Planet strategy and brings it to life using case studies of our work.
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DownloadPeople & Planet Strategy
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DownloadAnnual Environment Report
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DownloadClimate Change Risk Assessment Report
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DownloadEnvironment, Health & Safety Policy
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DownloadSustainability Policy