If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team

About Northern Gas Networks

As the North of England’s gas network, we keep millions of people safe and warm, from the northerly-most tip of Doncaster, to the Scottish borders and across to northern Cumbria.

northern gas networks who we are
What we do

Northern Gas Networks safely and reliably delivers gas to 2.9 million homes and businesses across the North East, much of Yorkshire and northern Cumbria.

Our 37,000km pipeline network spans the equivalent distance from the UK to Australia and back.

With around 1,700 colleagues and 800 partners, we deliver the regions gas emergency service and work around the clock, investing in our network, people and communities to deliver value today and a fairer, greener future for the North of England.

northern gas networks about northern gas networks
A fairer, greener future for the North of England

We’re passionate about using our role as an essential infrastructure provider to create lasting benefits for people, communities and the environment.

It means keeping customers safe and reliably connected to gas while making the transition to a lower-carbon energy system, tackling inequalities by supporting people in vulnerable situations and creating opportunities for communities to thrive, and reducing our own environmental impact.

Ultimately, it is about ensuring the changes needed for a greener future are delivered fairly and inclusively, so that no customer or community is left behind.

northern gas networks about northern gas networks
Community

Our role goes beyond keeping the gas flowing. Making a positive difference in our region means supporting local communities, inspiring the next generation and creating opportunities for people to develop skills for the future.

Creating a better future for people and planet

We’re taking action to reduce our impact on the planet, create positive change for our communities and support a fair transition to a greener future. Find out how we’re putting sustainability at the heart of our business.

Person planting tree with trowel
Our commitment to the planet

We’re protecting our local environment by managing land sustainably, reducing emissions and waste, increasing recycling, and supporting cleaner heat, power and transport.

northern gas networks apprenticeship apprenticeships at northern gas networks
Our commitment to people

We’re helping our people and communities thrive by creating opportunities, supporting colleague safety and wellbeing, building a diverse workforce and tackling inequality.

Meet our leadership team

Strong leadership and transparent governance are central to how Northern Gas Networks delivers for our customers and communities.

Meet the team responsible for guiding our business, shaping our strategy and delivering our vision for a fairer, greener future for the North of England.

Digitisation Strategy

Using data and technology to deliver better outcomes

We’re harnessing data and digital technology to work more efficiently, improve how we manage our network and deliver greater value for customers and stakeholders. Digitalisation also helps us share and use energy data more effectively, supporting the transition to a smarter, net zero energy system.

Our Digitalisation Strategy and Digitalisation Action Plan set out what we’re doing, what comes next and the benefits we aim to deliver.

If you have any questions or would like to discuss any part of our strategy with us, please contact Tom Pollock on [email protected].

Documents Library

More information about our approach, policies and performance.

Documents Library