If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
[email protected]
Connections Team
0800 040 7766 (Option 2)
[email protected]
Stakeholder Relations Team
[email protected]

      Contact us

      Need to talk, raise an issue or visit us? You’ll find our contact details below.

      northern gas networks get in touch

      Gas emergency

      Call the National Gas Emergency Service on 0800 111 999 immediately if you smell gas day or night.

      Alternatively, you can textphone (minicom) on 0800 371 787.

      Please ensure you let the team know if there are any vulnerable circumstances that we need to be aware of.

       

      northern gas networks get in touch

      Our Customer Care team

      Our Customer Care team are always here to here. You can contact them by calling us on 0800 040 7766, Option 4.

      Alternatively, you can simply email us by clicking on the button below.

      Email Us
      Deaf or hearing impaired

      If you are deaf, or have a hearing condition, please search for the National Gas Emergency Service in Convo to call us.

      British Sign Language

      If you’re a user of British Sign Language (BSL), the SignLive service gives you access to an online interpreter, enabling you to communicate with us using sign language.

      English not your first language

      If English is not your first language, we can provide an interpreter.

      Connections team

      Our services

      • Connections

        Looking to connect to our network? We provide new gas connections services to much of Yorkshire, the North East and northern Cumbria.

        Our experienced Connections team will help you every step of the way, from providing you with a quote and design plan to laying the pipe, filling in the hole and leaving everything as we found it.

        Learn More
      • Diversions

        Our network of pipes can be impacted by excavation work being carried out nearby.  This could be anything from building a small extension to road or motorway improvements or a new housing development.

        Learn More
      • Alterations

        Moving the position of your meter or service pipe (the pipe that connects your property to our gas network) needs a professional. Our dedicated Connections team will help you every step of the way.

        Learn More
      • Disconnections

        If you need to disconnect your gas supply or a gas main within your site, we’re here to help. Our knowledgeable Connections team will guide you through your journey, from providing you with a quotation & design, to completing your disconnection on site.

        Learn More