If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team

Meet our leadership team

We’re owned by a consortium of three partners all of whom are committed to supporting our business in its mission to deliver a safe and reliable gas service, provide excellent customer service and go the extra mile for the communities we serve.

Meet Our Partners
CK Infrastructure

CK Infrastructure (CKI) is a diversified infrastructure company with a market capitalisation of HK $110 billion (£10.5 billion) and operations that span the globe.

CKI is a key member of the CK Hutchison Group, which is one of the largest conglomerate groups in the world.

Power Assets Holdings Limited

Power Assets Holdings Limited is a global investor in energy and utility-related businesses with investments in electricity generation, transmission and distribution; renewable energy; energy from waste; gas distribution and oil transmission.

SAS Trustee Corporation

SAS Trustee Corporation is a pension fund for government employees in the state of New South Wales in Australia.

Our history
  • 24 August 1986

    Assets of British Gas Corporation transferred to British Gas plc (integrated gas company for UK).

  • 1 February 1997

    The shareholders of British Gas plc approved the demerger of Centrica plc. British Gas plc was renamed BG plc.

  • 1 December 1999

    BG plc completed a financial restructuring which resulted in the creation of a new parent company, BG Group plc.

  • 23 October 2000

    BG Group plc completed the demerger of Lattice Group plc creating two separate companies.

  • 21 October 2002

    National Grid plc merged with Lattice Group plc to form National Grid Transco plc.

  • 1 June 2005

    Northern Gas Networks acquired by CK Infrastructure (formerly Cheung Kong Infrastructure) when National Grid Transco sold four networks including Northern Gas Networks, SGN and Wales and West Utilities.

    National Grid Transco become National Grid.