Customer Support Fund
A £1m fund to support the most vulnerable in our communities during our current regulatory period (2026-2031).
Making a lasting difference
Funded by our shareholders, our Customer Support Fund was set up in 2021 to support our most vulnerable customers where our regulatory funding streams cannot be accessed and designed to make a lasting difference, supporting our wider services.
The fund is topped up by funds from Unbilled Energy (money recovered from gas theft from our network).
The fund supports the Off Gas Warmth project which provides first time central heating for households that cannot access other funding sources and would otherwise be unable to heat their homes affordably.
The fund has also been used to offer extra payments to customers on the Priority Services Register whose gas supply has been interrupted between four and 24 hours.
It provides immediate relief and helps with the extra cost of alternative heating sources while without gas.
Some further reading
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DownloadVMCA Annual Report