If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
[email protected]
Connections Team
0800 040 7766 (Option 2)
[email protected]
Stakeholder Relations Team
[email protected]

      Community Partnering Fund

      Our shareholder funded Community Partnering Fund provides seed funding to grassroots community groups to support customers in vulnerable situations.

      Successful projects from this fund may have the opportunity to expand and receive funding through Ofgem’s Vulnerability and Carbon Monoxide Allowance (VCMA).

       

      Woman in headscarf being given supportive hug

      Supporting vulnerable households

      Worth £300,000 between 2026 and 2031, this fund provides grants to local charities and community organisations in our region to deliver support to vulnerable households living in fuel poverty.

      The fund also supports projects focused on providing energy advice, advocacy and support services, raising awareness of the Priority Services Register (PSR), and educating the public about the dangers of Carbon Monoxide (CO) and measures to stay safe.

      This fund opens will open for the next round of applications in autumn/winter 2026.

      Since 2021 we’ve supported communities across our operating area with more than £285,000 invested to support customers with access to safe, warm and affordable energy.

      Some further reading