Priority customers
We understand that living a physical disability, long-term health condition, mental health conditions, language barrier, or isolation brings additional challenges.
We work with our VCMA partners to deliver tailored support programmes that can make a real difference in customers’ day-to-day lives.
We also encourage customers to join the free Priority Services Register (PSR) so they can get extra advice and support if their gas supply is ever affected.
Case studies
Learn about our partnership with Citizens Advice Sheffield to support a dedicated British Sign Language (BSL) energy advice service for the deaf community.
Find out how our partnership with Northern Cancer Voices is helping reduce the impact on patients who may be facing financial pressures whilst seeking treatment and attending medical appointments.