If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team

Gas appliance safety

Gas appliances should be properly maintained to help keep you and your household safe. Find out how to use and look after your appliances safely, and recognise the warning signs that something may be wrong.

northern gas networks gas appliance safety
Signs of carbon monoxide

Did you know that faulty appliances can give off warning signs of carbon monoxide being present in your home?

Along with a CO alarm, you should look out for the following signals that there may be something wrong.

If you notice any of these signs, arrange for the appliance to be checked by a Gas Safe registered engineer. Visit their website or call 0800 408 5500.

  • Yellow or orange lazy flames.

  • Soot or yellow-brown staining around an appliance.

  • Excessive condensation on windows in the room where the appliance is located.

  • Pilot lights that frequently blow out.

northern gas networks carbon monoxide awareness
Maintaining your gas boiler and appliances

If you have a gas boiler you should have it checked by a Gas Safe Registered engineer once a year. They are also on hand to help if you have any concerns with your gas appliances throughout the year.

For more information, or to find an engineer near you, visit gassaferegister.co.uk or call 0800 408 5500.

Always look out for the yellow triangle.

Protect your home

Keep yourself and your loved ones protected. Here are five simple safety steps to keep your home safe:

  • Fit an audible CO alarm in rooms where there are fuel-burning appliances.

  • Have gas appliances checked by a Gas Safe registered engineer every year.

  • Never block vents, chimneys, flues or air bricks.

  • Be gas safe and carbon monoxide aware if you’re carrying out home improvements.  If fireplaces, flues or chimneys are altered, make sure work is completed by a Gas Safe engineer, and they remain safe and correctly ventilated.

If you suspect carbon monoxide, act fast

Turn off your gas appliances if safe to do so, move outside into fresh air and call the 24/7 National Gas Emergency Service on 0800 111 999.

Follow safety advice given and wait for one of our engineers to attend, carry out checks and make the situation safe.

northern gas networks gas appliance safety
Ensuring Your Loved Ones Stay Safe and Independent

We understand that some of our vulnerable customers need extra safeguards in place. Our Locking Cooker Valve helps ensure these customers retain their independence at home, while also providing reassurance to their family.