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From network updates and colleague stories to national announcements, you’ll find it all here.

 

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Fuel poverty charity joins forces with gas distribution networks to help 30,000 vulnerable people stay healthy, warm, and safe at home.

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With six million households living in fuel poverty, charity National Energy Action (NEA) is proud to announce delivery of its pioneering collaboration – Warm Homes, Healthy Futures – working with the four gas distribution networks across England, Scotland, and Wales, including lead partner Northern Gas Networks

With the impacts of cold homes estimated to cost the National Health Service (NHS) more than £1.4 billion annually, and cold homes being linked to around 10,000 excess winter deaths per year, there is an urgent need for scaled-up and better-connected solutions to combat fuel poverty and tackle health inequalities.

Led by National Energy Action the Warm Homes, Healthy Futures programme is a nationally coordinated network of locally delivered service bringing together those working in the energy, housing, and health sectors. The programme will reach tens of thousands of people living with health conditions and disabilities made worse by cold, damp, poor quality homes. It provides a pathway for health and social professionals to connect their patients and service users with vital energy-related advice and support to live healthier, safer, and warmer lives.

The network of services is rapidly growing and has already connected with partners across more than 30 areas in England, Scotland, and Wales. Referrals are made by a wide range of health and social care partners, including GPs, social prescribing teams, mental health services, pharmacists, cancer care teams, hospital discharge teams, and adult social care services, among others, supporting patients with myriad health conditions and disabilities. The programme does not look the same in any two areas and this is critical to ensure delivery is led by local intelligence and expertise and understanding of the gaps to better connect health and fuel poverty support.

For households, once a referral is made directly into National Energy Action’s specialist service or that delivered by one of thirteen local delivery partners, they are supported with in-depth energy advice and support, carbon monoxide (CO) safety awareness and access to CO alarms, essential gas appliance servicing, and in some cases connected onwards for appliance replacement. There is also a large programme of community engagement events and training for frontline professionals, including those working in health and social care.

Adam Scorer, Chief Executive, National Energy Action said:

‘The Warm Homes, Healthy Futures’ programme is so much more than a partnership and a programme. By working with the gas distribution networks, we can reach those people who struggle to access help and support, we can identify the most vulnerable communities, and we can help lift them out of fuel poverty. More than that, together we can work at scale and elevate the health implications of fuel poverty across the health system and with policy makers.’

Dr Danielle Butler, Project Development Manager at National Energy Action said: ‘We have been blown away by the enthusiasm and interest from energy, housing and health professionals who have helped develop a network of services at this scale. And we are thrilled to see that people are now receiving much-needed support as part of the Warm Homes, Healthy Futures programme. Our homes should be places of safety, warmth, comfort, and good health, and this programme will allow us all to connect the dots more effectively – finding the gaps, sharing critical learning, and supporting one another as professionals tackling fuel poverty and health inequalities.’

Eileen Brown, Customer Experience Director, Northern Gas Networks said: ‘The gas distribution networks are committed to supporting this programme, recognising the critical role we play in addressing fuel poverty and enhancing community wellbeing.

Together, we will create lasting change that benefits our customers most in needs.’

The delivery of Warm Homes, Healthy Futures is now live and will run initially until March 2026.

For more information about the Warm Homes, Healthy Futures initiative, please visit https://www.nea.org.uk/projects/warm-homes-healthy-futures/

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Northern Gas Networks to carry out critical works to maintain a safe and reliable gas supply to homes and businesses in Leeds

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers

in the Oulton and Rothwell area.

The project is part of NGN’s ongoing development of infrastructure and will involve replacing existing metallic gas mains with more durable plastic pipes. This will ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.

The project will begin on Wednesday the 30th of October, starting on Leeds Road from the junction of St John’s Street progressing to the junction of Parkways.

In order for our engineers to carry out the work safely and efficiently, and to protect members of the public, it will be necessary to have in place traffic management throughout the works. Traffic management will involve setting up a lane closure reducing the southbound traffic to one lane on Leeds Road.

Once our works are complete on Leeds Road, we will then progress on to the second phase on Aberford Road.

Phase 2 will begin on the junction of Farrer Lane progressing along Aberford Road to the junction of Midland Street.  Whilst works are carried out, we will have temporary traffic signals which will be manned daily to help with traffic flow in the area.

There will be a road closure in place at the junction of Farrer Lane for the first section of this phase lasting approximately 1 week. A clearly marked diversion route will be in place during this time for access in and out of Farrer Lane.

Please be assured pedestrian access will be maintained at all times during our works.

The two phases are scheduled to last approximately 11 Weeks in total.

Chris Reed, Operations Manager, said: “We have worked closely with Leeds City Council to plan these essential works.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks launches annual carbon monoxide awareness competition to educate young people   

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Northern Gas Networks (NGN), the North of England’s gas distributer, is excited to announce the launch of its latest competition aimed at raising awareness about the dangers of carbon monoxide (CO) and promoting safety to primary school aged children and their families.  

The annual competition is part of NGN’s ongoing work in collaboration with Great Britain’s gas networks across England, Scotland and Wales to educate about how to keep safe and protect yourself from this poisonous gas.

CO is a colourless, odourless gas that can be deadly if inhaled in large quantities. It is often produced by faulty gas appliances, blocked flues, or poor ventilation. To combat this silent threat, NGN is inviting schools, clubs, and groups to participate in the competition by creating educational materials that highlight the risks of CO and explain how to prevent it. 

The competition is part of a wider educational initiative with Bonanza Creative who run two tailored classroom-based educational programmes in schools throughout the UK; 

  • Safety Seymour for Key Stage 1 pupils aged five to seven 
  • CO Crew for Key Stage 2 pupils aged eight to 11 

During the sessions, pupils learn about what CO is, where it comes from, the dangers posed by this poisonous gas and how to stay safe.  All primary school aged children are encouraged to take part. 

Key Competition Details: 

Who Can Enter: – Schools, community groups, and individuals across the Northern Gas Networks area
Submission Categories-: Artwork, videos, posters, and educational pamphlets.
Prizes: – The area winners will receive £150 each and £300 for their school/organisation. The national winner will receive £300 for themselves and £600 for their school/organisation. 

Deadline for Entries: – 31st December 2024
How to Enter: -Send your entry to gdnco_competition@northerngas.co.uk

Laura Ratcliffe, Social Strategy Programme Manager, NGN said: “Carbon monoxide (CO) is a serious threat that often goes unnoticed, through this competition, we hope to provide children and their carers with the knowledge and tools to keep themselves safe.  Engaging young people in a fun and creative way is a big part of this education.” 

Entries will be judged by a panel of CO awareness specialists and winners will be announced in January 2025.”

For more information about the competition, including terms and conditions please visit https://www.northerngasnetworks.co.uk/network-supply/get-creative-be-safe/
  

Ends. 

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.  

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Road closure – HU17 0NQ – Flemingate, Beverley, East Riding of Yorkshire

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Engineers from Northern Gas Networks (NGN) are repairing a gas leak on Flemingate, Beverley, East Riding of Yorkshire, HU17 0NQ.

While the repairs are carried out, a section of the road at Flemingate is closed in this area, including the railway crossing, signed diversions via Armstrong Way and Railway Street are in place.

Gerry Hart, Network Manager at Northern Gas Networks said “Our engineers arrived on site quickly and made the situation safe.

“We appreciate that this is a busy stretch of road, and we’d like to thank road users for their patience while work continues.”

NGN will be sharing updates on its website, X and Facebook as work progresses.

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999.  This line is in operation 24 hours a day, seven days a week.

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Northern Gas Networks to carry out essential maintenance work to maintain a safe and reliable gas supply in Hartlepool.

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Hartlepool.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Caledonian Road will start on the 7 October between the junctions of Oxford Road and Stockton Road. This work will last for approximately six weeks. It has been planned in collaboration Hartlepool Borough Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 7th October  there will be a road closure on Caledonian Road between the junctions of Oxford Road and Stockton Road, this will be in Place for up to six weeks and there will be a fully signed diversion in place. There will be access for residents only via Stockton Road only.

Steven Storey, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

 

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Gas Escape – Leeds, Swarcliffe LS14 area

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Northern Gas Networks (NGN), the gas distribution network for the North of England, is on site in the LS14 area of Leeds dealing with a gas escape.

Jamie Reynolds, Operations Manager at NGN said: “We are currently deploying resource in the Swarcliffe area of Leeds.

“Due to the nature of the work we need to carry out, the Ring Road must be closed.

“We are working continuously to repair this escape, and have the road back open at the earliest opportunity, which we hope will be Monday morning at the latest.

“We apologise for any inconvenience caused.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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A message from Mark Horsley: Prioritising our workforce and customers amid any strike action

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At NGN, we’re incredibly proud of our workforce and its dedication to keeping homes and businesses across our region safe, warm and connected to gas.

We’ve always strived to offer some of the best pay and conditions in the industry and remain committed to creating a positive working environment for all our colleagues.

Supporting Our Workforce

Our employees are at the heart of everything we do. We offer market-leading pay and competitive benefits, and in the past four years alone, we’ve awarded a total pay increase of almost 30% — well above inflation. Just last year, we introduced a 9% pay rise alongside a £1,000 cost-of-living payment, which reflects our dedication to supporting our team in a challenging economic climate.

We take the wellbeing of our colleagues incredibly seriously – with an industry-leading position on working time limits. Since 2020, we have successfully reduced overtime hours by around 20% and our engineers work less than 45 hours a week on average, including overtime.  This is in part due to our investment into and modernisation of the network, which has halved the number of gas escapes since 2010, leading to fewer incidents, less overtime and reduced hours.  This reduction is a reflection of our ongoing commitment to prioritising the wellbeing and work-life balance of our employees, ensuring they are rested and able to perform their duties safely and effectively.

We regularly engage with our workforce to hear their concerns and offer solutions, and employee turnover last year was just 5.2% – much lower than the industry average. The average tenure across our business of 10 years reflects the positive working environment we create.

The Current Dispute: Misalignment with GMB

Unfortunately, we find ourselves in a challenging situation with the GMB union. For the last few years, NGN has been in discussions with the GMB about the management of fatigue within our business, prompted by the upcoming 12-hour working time limits which are due to be introduced in the future by the Health and Safety Executive.

Throughout this process, we’ve been working hard to find a solution to ensure that we can continue to protect colleagues from the risks of fatigue associated with working longer hours and to prepare for the future HSE requirement.

Our final offer to the GMB included improvements to our already very good terms and conditions, including better working patterns, increased overtime pay, and a one-off £1,500 bonus. However, despite these substantial benefits, the GMB rejected our offer without presenting it to its members. Instead, they’ve made demands that would cost NGN approximately £28 million a year — without even addressing the root issue of fatigue. This is not only unsustainable as a 56% increase on our current paybill that would have to be passed on to customers, but also threatens the long-term job security of our employees.

In response, we implemented our new strategy in August, which will help us to get in the best shape to start to address the more stringent future 12 hour working time limits that we know will be required in future years.

The GMB held a strike ballot which began on Monday 2 September and closed on Monday 16 September. A total of 738 colleagues were eligible to vote in this ballot, with 402 deciding to do so. Of these members, 299 voted for industrial action. While this was a majority of those who turned out, in reality almost two-thirds (64%) of the colleagues eligible to vote chose to either not vote at all or voted against strike action.

Our Commitment to Customers: Safety is our priority

While we navigate this dispute, our top priority remains unchanged: delivering a safe and reliable gas supply to our customers. We’ve put robust plans in place to ensure that our customers continue to receive the gas they need, regardless of any industrial action. These measures include working with our existing third party contractors to handle key functions and reprioritising and redistributing work among our teams.

We urge our colleagues to reflect on the potential impact of this strike on the communities we serve. Our customers depend on us, and we have a responsibility to keep them safe and warm.

We’re committed to engaging in sensible discussions with the union and we urge them to work with us to do so.

Thank you for your continued dedication and we will continue to keep you updated on next steps.

Mark Horsley
CEO, Northern Gas Networks

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Northern Gas Networks (NGN) scoops Collaborative Initiative of the Year Award at the Energy & Utility Skills Awards

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NGN has won the Collaborative Initiative of the Year Award at the Energy & Utility Skills Awards for its partnership with Develop Training.

This accolade recognises NGN’s efforts in working with Develop and its parent company, JTL, to create the innovative £500kTraining Terrace facility in York, designed to simulate real-life emergency gas incident scenarios.

Training Terrace is a purpose-built street with houses, flats and a cafe, where courses on handling emergency gas incidents can be delivered in as close to real life settings as possible.

Chris Adair, Training Manager from NGN said: “The unique environment we have collectively created will enhance the skills of gas operatives and reinforce safety at the heart of the business.

“This award is a testament to our partnership with Develop Training and reflects our collective commitment to safety and innovation.”

Additionally, NGN’s new Mechanical Pressure Management & Electrical and Instrumentation Training Centre, also in York, was acknowledged; it cost £300,000 and opened in August 2024, primarily serving apprentices and new starters.

Daryll Garavan, Head of Operations & Training, at Develop Training said: “This award is a reflection of the partnership we’ve built with NGN.  Our combined efforts have led to the development of facilities that further the safety knowledge and expertise of the NGN operational teams.”

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Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

Photograph: Left to right: Daryll Garavan, Operational Training Manager at Develop Training and Chris Adair, Training Manager at NGN

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Every Check Counts: Northern Gas Networks (NGN) supports Gas Safety Week 2024

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Essential gas appliance checks save lives is the theme of this year’s Gas Safety Week, which runs from the 9th to the 15th of September,

Organised by the Gas Safe Register, the annual campaign now in its 14th year aims to highlight the importance of gas safety and encourage responsible practices among homeowners, tenants, and businesses.

Gas appliances, when poorly maintained or incorrectly installed, can pose significant risks, including gas leaks, fires, and carbon monoxide poisoning. A key feature of this year’s Gas Safety Week is a set of simple steps the public can take to keep themselves and their communities safe at home.

Eileen Brown, Customer Experience Director at Northern Gas Networks said:

“Keeping our customers and communities safe and warm is our number one priority as a business.

“As we start to head into winter, Gas Safety Week is an important opportunity to make sure people remember to book a Gas Safe Register engineer visit to check those gas appliances and know how to recognise any warning signs such as staining on appliances or a weak yellow flame, in order to reduce any risk of carbon monoxide.

“We know carbon monoxide poisoning claims around 50 lives each year in England and Wales. These figures are far too high, especially when we know that simple appliance checks and servicing by a Gas Safe Registered engineer and fitting an audible carbon monoxide alarm could prevent them.”

Gas Safety Week Checklist:

Only use a Gas Safe registered engineer to fit, fix and service your appliances. You can find and check an engineer at GasSafeRegister.co.uk or call 0800 408 5500.

  • Check both sides of your engineer’s Gas Safe Register ID card. Make sure they are qualified for the work you need doing. You can find this information on the back of the card.
  • Have all your gas appliances regularly serviced and safety checked every year. If you rent your home, ask for a copy of the landlord’s current Gas Safety Record.
  • Know the six signs of carbon monoxide (CO) poisoning – headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness. Unsafe gas appliances can put you at risk of CO poisoning, gas leaks, fires, and explosions.
  • Check gas appliances for warning signs that they are not working properly e.g. lazy yellow flames instead of crisp blue ones, black marks, or stains on or around the appliance and too much condensation in the room.
  • Fit a carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.
  • Keep vents and chimneys clear. Make sure you don’t block any vents, as they are vital to ensure gas appliances burn properly, and chimneys need to be cleaned and checked regularly.
  • Use gas appliances only for their intended purpose. Don’t be tempted to use them for something they weren’t meant for (e.g. using a gas cooker to heat a room).
  • Know the emergency procedure.  If you smell gas or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 99924 hours a day, 7 days a week
  • Learn how to conduct your search and discover some of the more advanced features at the following link: How to find and check the register.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Harrogate

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Starbeck, Harrogate.

The ageing metal pipework is being upgraded to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in future.

Work will begin on Monday 16th September and is scheduled to take 20 weeks until Spring 2025 to complete and has been planned in collaboration with North Yorkshire Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management will be put in place.

Phase 1 will begin on Hillbank Grove, Hillbank Road and Maple Street area then moving onto High Street (A59) from Monday 14th October.

A road closure on Bogs Lane at the Junction of High Street (A59) from Monday 14th October for 3 weeks until Monday 4th November.

Footpath closures and temporary traffic lights on Harrogate Road (A59) from Monday 27th October for 5 weeks until Sunday 24th November.

Phase 2 will commence in the new year to complete the remaining work, returning to High Street moving along the A59 towards Knaresborough completing at Mother Shipton’s Cave with footpath closures and temporary traffic lights on Harrogate Road (A59)

Mark Mawhood, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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