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Stakeholder Relations Team

Covid 19 update: please be aware that our locking cooker valve service is suspended until further notice. The safety of our customers and colleagues is our priority at this time, and NGN will not allow gas engineers to enter customers’ properties unless critical work is needed. This page will be updated with further information when the situation changes. In the meantime, please do not fill out the below online form.

The simple safety device is fitted to existing gas cooker pipework. When the valve is locked, the gas supply to the cooker is stopped. This eliminates the risk of the cooker being unintentionally turned on or left on, and gives peace of mind to the carer or relative that the cooker can’t be used when they leave the house or the room.

The carer or relative can easily turn the valve on using the key when the cooker is required, enabling the vulnerable person to continue to use their gas cooker safely.

We provide this free service regardless of your gas supplier. You don’t need to change energy supplier or inform your supplier of the device. If the property is rented you will need to seek the permission of the landlord to have the work done.

Are you in our area?

To find out if you are in our network area, visit the Energy Networks Association’s website, enter your postcode, click ‘find’ and then select the flame icon. Please be aware that, due to Covid 19, NGN cannot accept applications for locking cooker valves until further notice.

  • If you are a Cadent customer you can request a locking cooker valve on the Cadent website.
  • If you are a SGN customer you can request a locking cooker valve on the SGN website.
  • If you are a Wales & West Utilities customer you can request a locking cooker valve on the Wales & West Utilities website.


Please do not fill out and return the below form, as the locking cooker valve service is suspended until further notice. This is due to the current situation around Covid 19.

  • Who are you requesting this locking cooker valve for?

  • Please provide a named contact who will be at the property and will be responsible for agreeing where the locking cooker valve is fitted (this is usually a carer or relative)

  • Please let us know your own contact details

  • Property details

  • Is there any extra information that you think it would be helpful for us to know? For example, are there any access issues with the property?

  • Where did you hear about this scheme?

  • OPTIONAL: Why does this person need a locking cooker valve?

  • Data protection

  • For information on how we use your details please read our Personal Data Privacy Notice