Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.

You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

We’re carrying out essential work in Great Lumley, near Chester-le-Street, to replace ageing metal pipework with new, more durable plastic pipes. This work will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until January 2027, has been planned in collaboration with Durham County Council. So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

Work Details

From Thursday 11 June, our engineers will be on site on Front Street, with most of the work taking place on the footpath.

From Monday 17 August, temporary traffic lights will be in place at the junction of Front Street and Cocken Lane. We expect these lights to be in place for one week. The rest of the project will then revert to work mainly on footpaths in the village.

Chris Taylor, Site Manager at Northern Gas Networks said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Great Lumley.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Smell Gas or Suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.