Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.

You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN) was called to Preston Park Gatehouse (South Lodge) on Yarm Road at 8pm this evening (9 June 2025) following a report from a member of public about a strong smell of gas.

NGN’s emergency response engineers attended the site promptly to discover vandalism to a service pipe within the vacant building, which had caused a gas escape.

Safety is our priority, and engineers quickly made the situation safe by disconnecting the gas supply to the property.

If you smell gas or suspect Carbon Monoxide (CO) call the National Gas Emergency Service on 0800 111 999 immediately.