If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

We will be carrying out essential work to ensure the continued safe and reliable supply of gas to customers and businesses on Ord Road and Ord Drive, Berwick-upon-Tweed.

What’s happening?

Work will start on Tuesday 26th May 2026 and is expected to take approximately 12 weeks to complete.

To allow engineers to carry out the work safely and efficiently, traffic management measures will be put in place.

Temporary traffic lights will be installed on Ord Road from Tuesday 26th May. 

Smell gas or suspect Carbon Monoxide?

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.