Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.

You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

We will be carrying out essential work to ensure the continued safe and reliable supply of gas to customers and businesses on Ord Road and Ord Drive, Berwick-upon-Tweed.

Work will start on Tuesday 26th May 2026 and is expected to take approximately 12 weeks to complete.

To allow engineers to carry out the work safely and efficiently, traffic management measures will be put in place.

Temporary traffic lights will be installed on Ord Road from Tuesday 26th May. 

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.