If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

We’re carrying out essential work to ensure the continued safe and reliable supply of gas to customers and businesses on Ord Road and Ord Drive, Berwick-upon-Tweed.

Work started on Tuesday 26 May 2026 and is expected to take approximately 12 weeks to complete.

To allow engineers to carry out the work safely and efficiently, traffic management measures will be put in place.

  • Temporary traffic lights will be installed on Ord Road from Tuesday 26 May
  • From Monday 15 June, parking bays on Castle Terrace will be suspended 

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.