If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Appleby-in-Westmorland to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in the area, keeping homes and businesses safe, warm and connected.

The project has been planned in collaboration with Westmorland and Furness Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 21 July, there will be a full road closure to all motorists on Bridge Street and Boroughgate. Pedestrian access will be maintained. A signed diversion will be in place for motorists. Temporary traffic lights will be in place on Station Road, manned during peak periods to minimise disruption. These measures are expected to be in place until Friday 1 August.

As part of this project, there will also be a road closure on Thanet Terrace from Monday 28 July to Friday 15 August.

There will be a community drop-in event from 3pm-6pm on Tuesday 1 July at the Tufton Arms Hotel on Boroughgate in Appleby. We encourage all residents and business owners to come along, find out more about these works and ask our team any questions they may have.

Dan Hind, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Appleby-in-Westmorland.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.