If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN) was called to Preston Park Gatehouse (South Lodge) on Yarm Road at 8pm this evening (9 June 2025) following a report from a member of public about a strong smell of gas.

NGN’s emergency response engineers attended the site promptly to discover vandalism to a service pipe within the vacant building, which had caused a gas escape.

Safety is our priority, and engineers quickly made the situation safe by disconnecting the gas supply to the property.

If you smell gas or suspect Carbon Monoxide (CO) call the National Gas Emergency Service on 0800 111 999 immediately.