If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Sunday, May 18, 2025, 9.30am: UPDATE: Emergency repairs in Gillas Lane, Houghton-le-Spring

Emergency work this weekend repairing a gas pipe in Gillas Lane, Houghton-le-Spring, has been completed.

NGN engineers were on site from 2pm yesterday (Saturday May 17) making repairs following third party damage. Houghton-le-Spring Golf Club has reopened while Gillas Lane remains closed in both directions while final inspection works take place.

Craig Skinner, Operations Manager at NGN said: “We’d like to thank customers for their patience while we carried out this essential work and apologise for any inconvenience caused.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.