If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Saturday May 17, 2025, 8.30pm: Emergency repair work in Gillas Lane, Houghton-le-Spring

Engineers from Northern Gas Networks, the gas distribution network for the North of England, remain on site this evening in Gillas Lane, Houghton-le-Spring, working to repair a gas escape.

Craig Skinner, Operations Manager at NGN said: “Our engineers are continuing to carry out emergency repairs in Gillas Lane following third party damage to a gas pipe. The road remains closed in both directions.

“Houghton -le-Spring Golf Club is also temporarily closed while we carry out this essential work. We’re working hard to complete the repair as soon as possible and apologise for any inconvenience caused.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.