If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Paul Meadley, Operations Manager NGN said: “We are working on the B1285 at the junction of Stockton Road and Cold Hesledon, managing a gas escape. I can confirm that the area has been made safe however some technical difficulties mean that the work is taking longer than expected.

“To carry out the work we need to have in place three-way traffic lights while the team carry out necessary daily checks over the weekend to ensure its safe, ready for work to resume early next week.

“We apologise for the inconvenience caused while we carry out the repairs, safety is our priority, and we will work as swiftly as possible to complete the work and subsequent reinstatement.

“We expect that we will be finished towards the end of the week commencing Monday 18th of November.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.