Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.

You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Are you part of our network?

Enter the address or postcode where you would like work to be carried out.

Other ways to apply

Call 0800 040 7766 and select option 3 or download the PDF forms below and return via post or email:

Post: Compliance Team, Northern Gas Networks, Doxford Park Business Park, Emperor Way, Sunderland, SR3 3XR

Email: compliance@northerngas.co.uk

Download our Meter Box Repairs or Replacement application form