If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

Are you part of our network?

Enter the address or postcode where you would like work to be carried out.

Other ways to apply

Call 0800 040 7766 and select option 3 or download the PDF forms below and return via post or email:

Post: Compliance Team, Northern Gas Networks, Doxford Park Business Park, Emperor Way, Sunderland, SR3 3XR

Email: [email protected]

Download our Meter Box Repairs or Replacement application form