If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Working together

We work closely with businesses and our fellow utility companies to develop innovative solutions to shared problems and challenges.

Key organisations and industry forums include:

Energy Innovation Centre (EIC): through our partnership with the EIC we work with a community of thousands of SMEs (Small to Medium Enterprises) to develop solutions to common industry issues. It’s a great way to access expertise, guidance and ideas, while also investing in local firms.

The EIC is a not-for-profit which supports innovators – free of charge – by offering a range of resources, advice and potential funding opportunities…and just like us, everything they do is focused on supporting a fair transition to net zero by 2030.

Find out more about the EIC here.

Gas Innovation Governance Group: a monthly gathering of UK gas distributors.

Cross Utility Innovation Group: a regular get-together of water, power and gas providers. Over the past year, partners have been working on a joint project to measure the social impact of network innovation activities.

Low Carbon Network Innovation Conference: an annual conference at which utility companies showcase green, affordable energy solutions.

Energy Innovation Centre Gas Distributors Forum: a quarterly meeting of gas distributors and SMEs to solve problems and explore fresh ideas.

Share your ideas

If you have an innovative idea or product that could help us to provide a smarter, safer, greener and more cost efficient service, we’d love to hear from you. We’re also keen to hear about innovations relating to the management of assets and the future role of gas.

Innovation Idea

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