If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

[email protected]

Connections Team
0800 040 7766 (Option 2)

[email protected]

Stakeholder Relations Team

[email protected]

Gearing up for the future

Our industry is constantly evolving, as utility companies look for new ways to improve efficiency and deliver a great value service for customers, now and in the future.

Here at NGN, we are constantly investing in our workforce and trialling new technology and processes, to keep moving forward.

Funding innovation

We are constantly trialling new technology and innovative ways of working to save money, reduce customer inconvenience and keep the whole sector moving forward.

Our regulator, Ofgem, provides several pots of money to support groundbreaking projects. Gas distributors can bid for this funding, with Ofgem looking favourably on projects which stand to improve efficiency across the whole industry and deliver environmental benefits.

Ofgem provides three separate streams of funding to encourage energy distributors to develop groundbreaking projects.

Customer funding

Network Innovation Allowance (NIA): funds smaller projects that will deliver benefits to customers.

The NIA has enabled us to develop a range of important new projects to save time, money and customer inconvenience during our day-to-day work, as well as develop the energy sources of the future.

You can read about our latest NIA funded projects in this year’s innovation report.

Envinronmental funding

Network Innovation Competition (NIC): an annual competition for flagship innovation projects that will deliver environmental benefits.

Low-carbon funding

Innovation Roll-out Mechanism: to fund the roll-out of proven innovations which will support a low-carbon future or broader environmental benefits