Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.

You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Follow these steps to safely turn your gas back on at the meter

If you smell gas

If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.

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To turn on your gas, follow these steps:

The issue has been resolved, please turn your gas back on using the instructions below

If you are unsure about anything or require additional help, please call us on 0800 040 7766 and we will arrange for an engineer to come straight out.

Additional information

You can find more information to help you safely turn on your as supply in an emergency below.

This PDF explains how to safely turn on your gas supply in an emergency

Download
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