If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team
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Centre for Sustainable Energy (CES) – Safe and warm grassroots community scheme

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Delivering a community-led energy safeguarding network that equips trusted grassroots organisations with training, tools and peer support to identify vulnerable households, provide energy and carbon monoxide safety advice, and connect people to financial, crisis and Priority Services Register support.