- We’ll always try to respond quickly, but we can’t guarantee we’ll reply to every post on our social channels
- Any reply will be correct at time of post
- Always be polite and respectful of others
- Never disclose an individual’s personal identity or identifying information including their name/and or image, unless you have their permission
- Never tweet or post someone else’s copyrighted work unless you have their permission
- We can’t be held responsible for views express on our social channels other than our own
- We may unfollow, block or report users who we feel breach the above guidance on respecting others and/or disclosing personal information without permission
Northern Gas Networks is carrying out essential website maintenance on the evening of Thursday 28th May from 10pm.
You may experience some disruption to our website during this time. If you need to contact us during this time, please call our Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk
If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.