- We’ll always try to respond quickly, but we can’t guarantee we’ll reply to every post on our social channels
- Any reply will be correct at time of post
- Always be polite and respectful of others
- Never disclose an individual’s personal identity or identifying information including their name/and or image, unless you have their permission
- Never tweet or post someone else’s copyrighted work unless you have their permission
- We can’t be held responsible for views express on our social channels other than our own
- We may unfollow, block or report users who we feel breach the above guidance on respecting others and/or disclosing personal information without permission
If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.