If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team

To turn on your gas, follow these steps:

The issue has been resolved, please turn your gas back on using the instructions below

If you are unsure about anything or require additional help, please call us on 0800 040 7766 and we will arrange for an engineer to come straight out.

Additional information

You can find more information to help you safely turn on your as supply in an emergency below.

This PDF explains how to safely turn on your gas supply in an emergency

Download