A fairer, greener future for the North of England
A fair transition to net zero with our 2026-2031 business plan
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Introduction Introduction
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Who we are Who we are
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What we’re doing What we’re doing
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Highlights of our plan Highlights of our plan
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Who’s involved Who’s involved
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News and downloads News and downloads
A high-quality service
79% of people said our commitments for high-quality service are acceptable.
How we’re improving our high-quality service:
How we’re innovating to improve our high-quality service:
Safe, reliable and resilient
86% of people said our commitments to ensure secure and resilient supplies are acceptable.
How we’re improving our safety, reliability and resilience
How we’re innovating for safety, reliability and resilience
Protecting the planet
75% of people said our net zero commitments are acceptable.
How we’re improving our environmental performance and protecting the planet
How we’re innovating our environmental performance and protecting the planet
Value for money
We deliver value for money by operating more efficiently. This isn’t about cutting corners, but working smartly to deliver more for less.
How we’re improving value for money
How we’re innovating to ensure value for money