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Woman, 30, from Stanley, Durham, discovers carbon monoxide risk through routine midwife appointment

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Ummay Alam was seven months pregnant when she went for a routine checkup with her midwife.

While carrying out the standard ‘blow test’, which is designed to detect whether carbon monoxide (also known as CO) is present in a patient, Ummay was shocked and alarmed when the reading came back as level 6 – a red flag that the patient is at risk of carbon monoxide poisoning.

She explains: “I couldn’t believe it. At my previous midwife appointments, my results had always been level 1. Up to level 3 is fine, anything between 4 and 9 is cause for concern, and anything above 9 is considered dangerous. To be at level 6 was a shock as we get our boiler serviced every year and the only other gas appliance in the house is a cooker.”

Following advice from her midwife, Ummay’s husband contacted their local gas distribution network, Northern Gas Networks, who came out the same day to carry out a full assessment on the property. The Gas safe registered engineer confirmed that the gas cooker was omitting CO.

Ummay adds: “Stupidly we didn’t have a carbon monoxide alarm fitted in the house as we never thought things like this happened. It’s been a real wake up call. Our cooker is only five years old; we bought it when we moved into the house, but looking back we had had problems with it cutting out for the past year or so and even had engineers out to look at it who didn’t spot any signs. We didn’t think anything of it.

“I was kind of aware of the symptoms of carbon monoxide poisoning, but I’d never have put two and two together as I was heavily pregnant at the time and a lot of the symptoms – nausea, fatigue, headaches – are all similar. I am so glad the midwife picked it up.”

Being pregnant meant Ummay was eligible for the Priority Services Register and qualified to have her cooker repaired with new parts, free of charge. “Saving that money was really helpful with an impending newborn, and Northern Gas Networks came to the rescue within just a few days.”

Ummay and husband Mishbah welcomed their first child, daughter Yaseerah, in September 2024. Both mum and baby are healthy and doing well.

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Leeds family discovers carbon monoxide threat from boiler

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A local gas company has reported that it was called out to 94 properties in Leeds during the first three months of this year, to respond to confirmed or suspected cases of carbon monoxide (CO) following calls to the National Gas Emergency helpline. 289 visits were made to properties in Yorkshire between January to March 2025.

One of those visits was to  Kris Dillon, a busy dad of three young children from Leeds. When a beeping carbon monoxide alarm kept going off in his home at the beginning of the year, he was forced to take action.

“Our boiler is situated in an internal garage above my eight-year-old son’s bedroom.” Kris explains. “My wife called me one day to explain that the carbon monoxide alarm that we have in the garage was randomly beeping. I just thought it was the batteries, so asked her to replace it with new ones and see if it stopped. When she called back to say it was still beeping and had been for the past 20 minutes, we googled what to do and called the National Gas Emergency helpline.

“An engineer from Northern Gas Networks arrived within 20 minutes of us making the call. They did a gas reading and confirmed that carbon monoxide was present in the room and that the reading was quite high. I was shocked.”

The emergency response engineer then capped the gas in Kris’s home to make it safe until a Gas Safe registered engineer could come out to fix the problem.

“NGN offered us electric heaters and a stove while our gas was off, and extra blankets to keep warm. The following day, someone came to service the boiler and confirmed that carbon monoxide was no longer leaking from it, reassuring us by taking several further readings.”

Kris and wife Carly had had the same boiler in place since buying their home seven years ago. “It was the original boiler that was in there when we bought the house but it isn’t particularly old and it’s a reputable brand. We’d had it serviced a few times, but it was due another service last year and we forgot. You just put these things to the back of your mind and think it won’t happen to you. This was a wake-up call.”

Kris’s son, whose bedroom is above the garage, had complained of feeling unwell the night before the CO alarm started beeping. “Looking back, we wonder if that was down to the gas being emitted and we didn’t know. It’s scary to think what could’ve happened if we hadn’t had an alarm in there.”

Kris and Carly have since bought more carbon monoxide alarms and put them on every floor of the house on NGN’s advice and scheduled in reminders for an annual boiler service and chimney sweep. “It’s just not worth the risk. Please check your appliances and get a CO alarm. It could save your life.”

For more tips to stay safe from the dangers of carbon monoxide, visit www.northerngasnetworks.co.uk/cohero.

Carbon monoxide poisoning kills around 60 people and hospitalises 4,000 every year in the UK. Recent research conducted by NGN revealed that only 37 percent of people in the NGN regions (Yorkshire, Cumbria, and the North East) have a working CO alarm in their property, and only 24 percent regularly test it. 19 percent said they would do nothing if they heard their CO alarm beeping, while nine percent admit they’ve never had their boiler serviced.

Eileen Brown, Director of Customer Experience at Northern Gas Networks, said: “It’s worrying how many people we’ve had to visit in Leeds so far this year because of suspected carbon monoxide poisoning. Similar to a smoke alarm, CO alarms are activated when CO is detected in the air and will beep and flash to alert you of the danger. They’re small and easy to install, and you should have at least one on each floor. If you have a gas fire, log burner or open fire, it’s a good idea to have one in the room it’s in, too.”

Carbon monoxide is a poisonous, colourless and odourless gas that is produced when carbon fuels are burnt. It can leak from incorrectly fitted, badly repaired or poorly maintained gas appliances, as well as flues, chimneys and blocked vents. You can’t see or smell it, so you can’t detect it if it begins to build up in your home, and if you breathe it in, it can make you seriously ill.

The signs of CO poisoning include headaches, dizziness, nausea, breathlessness, collapse or loss of consciousness. If you think you may have carbon monoxide poisoning, immediately turn off the appliance you think may be causing it, open windows and doors, leave the building and seek urgent medical advice. You must also call the National Gas Emergency Service on 0800 111 999 and      an engineer will come straight out to investigate and make the situation safe. This line is in operation 24 hours a day, 365 days a year.

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Northern Gas Networks is carrying out essential upgrade work to maintain a safe and reliable gas supply in Wakefield

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to upgrade gas pipes under Wrenthorpe Road in Wakefield.

This work will ensure the continued safe and reliable supply of gas to customers in Wakefield, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid May, has been planned in collaboration with Wakefield Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

Temporary traffic lights are currently in place on Wrenthorpe Lane, at the junction of Wrenthorpe Road. These will be in place for rest of the project, and are being manned from 7am to 7pm each day to try and ease congestion.

Mark Austerberry, Site Manager at Northern Gas Networks, said: “Our teams are working hard to replace the ageing gas main on Wrenthorpe Road which has been linked to recent gas escapes in the area. We’re making good progress but this is a very complex job.

“We recognise that our work is causing some delays to travel in the area. We’re doing everything we can to minimise the disruption to people’s journeys, including working seven days a week and ensuring the temporary traffic lights are manned during peak travel periods, and apologise for any inconvenience caused.“

The gas supply to homes and businesses in the area will not be affected.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Hartlepool

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Hartlepool, keeping homes and businesses safe, warm and connected.

The latest phase of the project, which is expected to last for around 2 weeks, has been planned in collaboration with Hartlepool Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 28 April, Stockton Road will be closed between the junction of the A689 and Loyalty Road. One lane of the A689 will also be closed during this 2 week period.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks is carrying out essential work to repair gas pipes in Beverley

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential repair works on gas pipes under Flemingate in Beverley.

So that engineers can carry out the work safely and efficiently, some temporary traffic management measures have been put in place.

From midday on Wednesday 16 April, Flemingate railway crossing in Beverley will be closed to all motorists. This closure, which is expected to last for around 2 weeks, has been arranged in collaboration with East Riding of Yorkshire Council. A signed diversion is in place, and access will be maintained for cyclists and pedestrians.

Luke Wheeldon, Technician at Northern Gas Networks, said: “Our teams will be working continuously to complete the repairs, including throughout the Easter weekend, to ensure the road can be fully reopened as soon as possible. We apologise for any inconvenience caused.”

The gas supply to homes and businesses in the area will not be affected.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks’ Young Innovators Council shortlisted for prestigious Award

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Northern Gas Networks’ Young Innovators Council (YIC) – which helps shape the decisions made by the gas distribution network – has been recognised for its fantastic impact by being shortlisted for a prestigious industry Award.

The YIC joins entries from National Gas and Scottish Gas Networks in the running for the Business Innovation Award, which is part of the flagship Energy & Utilities Alliance (EUA) and Institution of Gas Engineers & Managers (IGEM) Gas Industry Awards. The winners will be announced in May at the event which recognises and celebrates innovation and exceptional talent in the gas industry.

Northern Gas Networks teamed up with the social enterprise Solutions for the Planet to set up the YIC during the Covid pandemic in 2020 – and continue to work closely with them to ensure its decisions are reflective of the views of its future customer and colleagues.

Their opinions shine a light on what matters to Northern Gas Networks’ customers of the future – such as the transition to net zero, the long-term impact of the pandemic and the cost of living crisis. It’s a key part of the organisation’s comprehensive programme of engagement with stakeholders.

Since the EUA and IGEM launched the Awards in 1998, they have been recognising and rewarding the outstanding achievements of individuals and organisations working in the gas sector for over 25 years.

Jenny Wilkinson, Stakeholder Engagement and Research Lead at Northern Gas Networks, said: “We’re so proud and fortunate to work with these young people – they’re a cross-regional support network which is truly industry leading – and we’re extra proud that the YIC has been shortlisted for this prestigious award at a flagship event for the industry.

“We incorporate elements of what they tell us into every aspect of our business. They challenge us and help us future-proof our organisation, ensuring we remain a sustainable and resilient business.

“We’ve worked with more than 50 schools in our regions to recruit members. Many of them stay in the YIC throughout GSCEs, A levels, UCAS applications, apprenticeships and further education – it looks fantastic on a CV. It’s so rewarding to work with them, you can see their confidence increase as the months go by.

“They are our future employees, customers and stakeholders, so it’s crucial to give them a voice in the decisions we are making that will affect them.”

Claire Fitton, Youth Insights Manager at Solutions for the Planet, said: “We’re incredibly proud that the Young Innovators Council has been shortlisted for the Business Innovation Award.

“At Solutions for the Planet, we believe in the power of youth voice to drive meaningful change. Working with Northern Gas Networks to recruit, support and facilitate this panel of brilliant young minds has shown what’s possible when businesses truly listen to and learn from the next generation. More organisations should be harnessing the power of young people’s ideas and innovation – the results speak for themselves.”

The winners of the Award, which is sponsored by DNV, will be announced in May – find out more here: https://www.igem.org.uk/events-and-training/awards/gas-industry-awards.html

Read the YIC’s latest report and find out more about them here: https://together.northerngasnetworks.co.uk/events/young-innovators-council-march2025/

Find out more about Solutions for the Planet here: https://solutionsfortheplanet.co.uk/youth-insights/

 

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Nyle has “the best time” on work experience thanks to Northern Gas Networks and Sunderland College

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Teenager Nyle Cotton had “the best time” after Northern Gas Networks linked up with Sunderland College to give him a hands-on week of work experience – and he’s now determined to apply for one of our apprenticeships this summer on the road to becoming an engineer.

Nyle, who’s 19 and lives in Sunderland, is studying a Diploma in Engineering Operations and was desperate to find a work experience placement, but had been left disappointed until he was offered a placement at our depot in Newcastle.

He shadowed colleagues who were conducting surveys, inspecting gas mains, investigating gas escapes, assessing safety compliance and many other tasks too – part of the team helping to shape the future of energy to prepare for the transition to net zero.

Nyle left school at 16, and before his Diploma he completed a Level 2 qualification in Performing Engineering Operations, specialising in welding.

Nyle has faced huge challenges, including being diagnosed with a rare form of cancer in 2020, but now hopes he’s on the road to a rewarding and fulfilling career.

He said: “It was a really exciting week and I’m so grateful I got to do it. I didn’t expect I would get the chance as I’ve found it really, really hard to get work experience placements. All of the colleagues were great and gave me an insight into their work – there is a lot more to it than I expected.

“They lent me some overalls and hi-vis, and every day when I got home my mum would get excited and say ‘you look like a proper worker now’!

“Before my placement I planned to become a welder, but now I’ve got my heart set on a career with Northern Gas Networks.”

Nyle’s mum Alana said: “He’s not stopped talking about the work experience, he was so excited to go each day. We’re so grateful to Northern Gas Networks and Sunderland College for giving him the chance.

“He said all of the colleagues were great with him, lent him everything he needed and treated him as one of the team for the week.”

Debra Bowman, STEM Faculty Director at Sunderland College, said: “We find it difficult to find work experience placements for young people in engineering, so I don’t think employers always understand how much we appreciate one of our students being given a placement. It can be really daunting for a young person to go into the world of work, so work experience is so important.

“Nyle had the best time on his placement. He couldn’t believe he had got the opportunity.”

Nathan Winn is a Totex engineer at Northern Gas Networks and was one of the colleagues who showed Nyle the ropes during the week.

He said: “I’ve only got good things to say about him, he was really approachable, tried his best, is interested in everything and I could 100% see him becoming an engineer. He’s a really mature young man.”

Five years ago, during the year of his GCSEs, Nyle started getting pains in his foot.

He said: “I was walking home from school one day and my foot was a bit numb near my ankle, but I just thought it was a trapped nerve. Two days later I was limping badly and I had a golf ball-sized swelling on the side of my leg, and it was getting extremely painful.

“I still thought I’d twisted my ankle or something, so I went to my GP, and after an X-ray they spotted what they thought was a tumour in my bone. After some really painful biopsies they confirmed it was cancer. They got it early so it was localised to my leg and hadn’t spread.”

He was diagnosed with Ewing sarcoma, a rare form of bone or soft tissue cancer, and had surgeries and chemotherapy. Despite this, he still managed to pass his GCSEs just a few months later.

He said: “My attitude is I was quite lucky it hadn’t spread. I had to get muscle from my back grafted on to my leg and a lot of the procedures were very, very painful, but I got through it. I remember the chemo meant I couldn’t really eat properly, so when it was finished, I celebrated with a massive bucket of KFC!”

A big thank you to Dispatch Team Leader Reece Bowman, Business Operations Lead James Knox and Operations Manager Michael Pratt who helped arrange the placement alongside Debra – and also a huge thank you to all the colleagues at the Burradon depot who made Nyle so welcome.

Northern Gas Networks will be launching applications for their 2025 Apprenticeship scheme in June, with successful candidates starting this September – details on how to apply coming soon!

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Harrogate

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Harrogate to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Harrogate, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around mid September, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

Work will begin on Monday 14 April, and from Monday 12 May temporary traffic lights will be in place on Hookstone Drive – between Oatlands Drive and Wetherby Road – until the end of the work.

Mark Mawhood, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Harrogate.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Thirsk

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Thirsk to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Thirsk, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 5 weeks, has been planned in collaboration with North Yorkshire Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, temporary traffic lights will be in place at the junction of Danum Avenue and Topcliffe Road/B1448. As the work continues, these lights will move south along Topcliffe Road/B1448, away from the town centre.

Dave Smales, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Thirsk.

“We have worked very closely with North Yorkshire Council to minimise disruption for this work, which is why we have been able to start it during the Easter school holidays.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Halifax

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Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Halifax to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Halifax, keeping homes and businesses safe, warm and connected.

The first phase of the project, which is expected to last until September, has been planned in collaboration with Calderdale Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, temporary traffic lights will be in place at the junction of Water Lane and Swan Bank Lane. As the work continues, these lights will move east along Hunger Hill and Oxford Road, ending at the junction of Oxford Road and Savile Road.

Chris Green, Business Operations Lead at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Halifax.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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