If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
[email protected]
Connections Team
0800 040 7766 (Option 2)
[email protected]
Stakeholder Relations Team
[email protected]
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      Citizens Advice – National Energy Advice Programme

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      Delivering trusted, holistic energy advice, crisis support and carbon monoxide safety guidance to vulnerable households across Great Britain, helping them stay safe, warm and financially resilient

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      • Citizens Advice - National Energy Advice Programme PEA
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      GDN Collaboration, Fuel Poverty & Energy Affordability, 2026-2027