Northern Gas Networks is delighted to announce that we have been shortlisted for three national Engage Awards, recognising our commitment to putting customers and communities at the heart of everything we do.
Building on our success at last year’s awards, where we took home a Highly Commended award, we’re proud to have secured a place on this year’s shortlist in three categories:
🎉 Best Vulnerable Customer Strategy
🎉 Overall Customer Experience Excellence Award
🎉 Best Use of Customer Insight
Putting customers first
Every day, our colleagues work to deliver a safe, reliable gas service to 2.9 million homes and businesses across the North of England. Listening to customers, understanding their needs and using their feedback to shape our services is a vital part of that work.
The nominations highlight our approach to bringing customers’ experiences into the decisions we make, helping to shape our services, future plans and support for people in vulnerable situations.
Jenny Wilkinson, Head of Customer and Stakeholder Strategy, said: “To be recognised across three categories is a tremendous achievement and reflects the care, expertise and collaboration colleagues bring to their work every day.
I’m incredibly proud of everyone involved. This recognition is a reflection of the commitment, compassion and customer focus shown by teams across NGN.”
The Engage Awards celebrate organisations that demonstrate excellence in customer engagement, customer experience and the use of customer insight to improve services and outcomes.
The winners will be announced at the Engage Awards on 10 November.