If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team
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Northern Gas Networks – Customer Care Advisor – Services Beyond the Meter

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Dedicated support role helps vulnerable customers following engineer referrals, providing tailored assistance and resolving complex needs through ongoing support.