If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
[email protected]
Connections Team
0800 040 7766 (Option 2)
[email protected]
Stakeholder Relations Team
[email protected]
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      Newcastle Citizens Advice – Fuel Debt Advice Project

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      Providing specialist fuel debt advice, income maximisation and carbon monoxide awareness to help vulnerable households improve financial stability, safety and energy affordability.

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      NGN Partnership, Fuel Poverty & Energy Affordability, 2026-2027