If you smell gas, experience low gas pressure or suspect carbon monoxide, call the National Gas Emergency Service immediately on 0800 111 999.

Customer Care Team
0800 040 7766 (Option 4)
Connections Team
0800 040 7766 (Option 2)
Stakeholder Relations Team
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Shildon Alive Centre for Warmth

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Shildon Alive! Centre for Warmth provides community support in County Durham, offering energy advice, CO awareness, and practical help to reduce hardship.